Job Title: Salesforce Senior Business Analyst / Salesforce Business Analyst
Location: Across India
We are seeking a highly skilled and experienced Salesforce Business Analyst with Industry experience and a minimum of an MBA education to join our dynamic team. The ideal candidate will have a strong understanding of business processes, excellent communication and analytical skills, and a deep knowledge of Salesforce platform capabilities.
Responsibilities
- Collaborate with business stakeholders to understand define & design business processes aligned to industry best in class templates
- Develop business capability maps and roadmap
- Analyze and translate business requirements into technical solutions within the Salesforce platform
- Design and implement Salesforce solutions to improve business processes and drive efficiency
- Conduct gap analysis and provide recommendations for process improvements
- Responsible to maintain product backlog with user stories to cover development effort for the upcoming sprints
- Work closely with cross-functional teams to ensure successful implementation and adoption of Salesforce solutions
- Development of Training materials and training to end users
- Stay current with Salesforce best practices and industry trends
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Requirements
- Minimum of an MBA from a Tier 1 or Tier 2 MBA Institute
- 3+ years of experience as a Salesforce Business Analyst
- Strong understanding of Salesforce platform capabilities and best practices across cloud including Salesforce Industries Cloud , Sales Cloud, Service Cloud, Marketing Cloud etc.
- Proven experience in gathering and documenting business requirements
- Excellent analytical and problem-solving skills
- Ability to communicate effectively with technical and non-technical stakeholders
- Salesforce certifications (e.g., Salesforce Business Analyst, Salesforce Certified Administrator, Salesforce Certified Platform App Builder) are a plus
- Industry experience in Health & Life Sciences is preferred
If you are a motivated and experienced Salesforce Business Analyst with a passion for driving business success through technology, we would love to hear from you. Apply now to join our innovative team!
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.