• Minimum 8+ years of experience in Mobile QA automation
• Hands on experience with Java Appium and API Automation
• Good understanding of CI/CD process
• Location: Begaluru
• Shift: 12 to 9.30 PM IST

Role Purpose

The purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement

Do

1. Lead automation roadmaps and strategies for various BUs
   1. Ensure complete understanding of requirements needed to implement automation of various accounts in BUs
   2. Do shortlisting of accounts depending upon the size of account and their ability to accommodate maturity
   3. Drive automation maturity in the shortlisted accounts to the next level
   4. Align the customers by showcasing Wipro's capability to drive automation and ROI achievement for the customer
   5. Ensure contractual commitments for a particular project are met by understanding the scope and requirements
   6. Ensure the desired software and infrastructures are implemented required for automation
   7. Ensure scalable standards of dashboard and process support system for active automation

monitoring

1. Develop and review the Account Automation Plans for each account in consultation with the account partners and delivery teams
2. Review the automation projects on progress and resolves complex escalations related to operations, production, quality control, schedules and maintenance
3. Come up with solution of the problems regarding automation persistent in development unit
4. Manage the appropriate level of access control to protect export controlled, proprietary, and sensitive project information
5. Periodically review the project status completion vis-a vis the project plan and ensure successful roll out
6. Review the upcoming automation trends, technologies and ways of working and identify the

capability gap within the team

1. Responsible to maintain customer relationships and derive maximum customer references to ensure business continuity
2. Receive feedback from the customers and align resources internally to close all the gaps

Stakeholder Interaction

Stakeholder TypeStakeholder IdentificationPurpose of InteractionInternalAccount Automation RO ChampionOverall client management and ensure implementation of the BOT at the client endHolmes Engineering TeamCoordinate for BOT development and implementation at client endAccount Delivery TeamEnsure on time project deliveryADH/ VDHProject governance, issue resolutionExternalCustomerProvide apt solutions and support as per the requirement

Display

Lists the competencies required to perform this role effectively:

• Functional Competencies/ Skill
  • Leveraging Technology - Knowledge of current and upcoming technology along with expertise in programming (automation, tools and systems) to build efficiencies and effectiveness in own function/ Client organization -Expert
  • Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk - Expert
  • Technical knowledge - knowledge of various BOTs, SOW and contractual terms, application services, infrastructure services support, IT services management, RPA tools - Expert

Competency LevelsFoundationKnowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.CompetentConsistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.ExpertApplies the competency in all situations and is serves as a guide to others as well.MasterCoaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.

• Behavioural Competencies
  • Excellent Communication
  • Analytical Mindset
  • Problem Solving approach
  • Managing Complexity
  • Client centricity
  • Execution excellence
  • Passion for results

Deliver

No.Performance ParameterMeasure1.Client EngagementCSAT, Customer reference, Customer Solutions, mean time to resolve customer issues (MMT reducing trend)2.BOT implementationWork done by the bots for platform/non platform accounts, No. of platform accounts per DU

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