Role Purpose

The purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement

Do

Lead automation roadmaps and strategies for various BUs

Ensure complete understanding of requirements needed to implement automation of various accounts in BUs

Do shortlisting of accounts depending upon the size of account and their ability to accommodate maturity

Drive automation maturity in the shortlisted accounts to the next level

Align the customers by showcasing Wipro's capability to drive automation and ROI achievement for the customer

Ensure contractual commitments for a particular project are met by understanding the scope and requirements

Ensure the desired software and infrastructures are implemented required for automation

Ensure scalable standards of dashboard and process support system for active automation

monitoring

Develop and review the Account Automation Plans for each account in consultation with the account partners and delivery teams

Review the automation projects on progress and resolves complex escalations related to operations, production, quality control, schedules and maintenance

Come up with solution of the problems regarding automation persistent in development unit

Manage the appropriate level of access control to protect export controlled, proprietary, and sensitive project information

Periodically review the project status completion vis-a vis the project plan and ensure successful roll out

Review the upcoming automation trends, technologies and ways of working and identify the

capability gap within the team

Responsible to maintain customer relationships and derive maximum customer references to ensure business continuity

Receive feedback from the customers and align resources internally to close all the gaps

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Account Automation RO Champion

Overall client management and ensure implementation of the BOT at the client end

Holmes Engineering Team

Coordinate for BOT development and implementation at client end

Account Delivery Team

Ensure on time project delivery

ADH/ VDH

Project governance, issue resolution

External

Customer

Provide apt solutions and support as per the requirement

Display

Lists the competencies required to perform this role effectively:

• Functional Competencies/ Skill
  • Leveraging Technology - Knowledge of current and upcoming technology along with expertise in programming (automation, tools and systems) to build efficiencies and effectiveness in own function/ Client organization - Expert
  • Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk - Expert
  • Technical knowledge - knowledge of various BOTs, SOW and contractual terms, application services, infrastructure services support, IT services management, RPA tools - Expert

Competency Levels

Foundation

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

Expert

Applies the competency in all situations and is serves as a guide to others as well.

Master

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.

• Behavioural Competencies
  • Excellent Communication
  • Analytical Mindset
  • Problem Solving approach
  • Managing Complexity
  • Client centricity
  • Execution excellence
  • Passion for results

Deliver

No.

Performance Parameter

Measure

1.

Client Engagement

CSAT, Customer reference, Customer Solutions, mean time to resolve customer issues (MMT reducing trend)

2.

BOT implementation

Work done by the bots for platform/non platform accounts, No. of platform accounts per DU

Tosca Testsuite - Test Automation