Associate Vice President - Healthcare

• Delivery towards customer in liaison with Process Head
• Meeting customer expectations and targets in terms of Contractual obligations.
• Productivity /efficiency metrics proposals, implementation and follow-up
• Administrative aspects including reporting, business reviews etc.
• Development & implementation of strategies to ensure customer satisfaction & retention
• Monitor project progress, identify and mitigate risks, and adjust strategies as needed
• Plan & strategize Transformation Initiatives to meet customer expectations.
• Managing Account EBITDA and P&L Margins

• Knowledge of principles and processes for providing best in class customer support services
• Should have exceptional leadership and mentorship abilities.
• Knowledge of managing Healthcare Operations both Voice and Non-Voice channels
• 12+ years' experience in Customer Service domain within minimum 5-6 years in Healthcare Domain with Knowledge in Complaints Handling and Compliance, Regulatory Issues.
• Superior communication (oral, written), presentation, and interpersonal skills
• Effective client management
• Excellent decision-making skills.
• Experienced in setting goals and driving objectives
• Demonstrated ability to develop and implement process enhancements including technology and performance.

• Graduate of any Discipline
• Experience 12+ years
• Knowledge and experience in US and Global Healthcare is an advantage
• At least 10 years of BPO experience