Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
Role: F&A Delivery Leader
Location: ONSITE role in Curitiba
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- Manage FAO delivery for LATAM accounts - SLA, Productivity, Attrition management, Customer Engagement etc.
- Drive transformation program
- Ensure 100% delivery within SLA client commitments.
- Strategically focused and responsible for client satisfaction, maintaining client communication, the overall management of the client relationship
- Serves as the primary management contact.
- Maintains contact with client at a leadership level
- Leads teams in the delivery
- Develops and evaluates personnel to ensure efficient operation of the function.
- Identifies areas where continuous improvement can be applied, implements the change, and measures the level of improvement.
- Exhibits a high degree of initiative and analytical skills to handle and solve complex problems with minimal impact to the enterprise and the client
- Viewed as an expert resource, maintains a good working relationship with both internal and client management
- Demonstrates the ability to lead by example and motivate professional level staff
- Displays strong leadership qualities, decision making abilities, and strong business judgment
- Possesses strong personnel management skills.
SKILLS
- More than 20 years of experience in managing delivery for large accounts in FAO domain
- Strong domain knowledge in P2P, R2R, O2C
- Hands on experience in implementing transformation program for clients including RPA and AI
- Possess a blend of both business and technical skills with the ability to translate business needs into deliverable solutions
- Should be proficient in PowerPoint, Word & Excel
- Excellent interpersonal skills & Innovative thinking and capability to carve out niche areas of interest and ideate solutions and frameworks
- Candidates who have supported Presales/Solution team in the past will have an added advantage
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions.
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