Role Purpose

• Assist our community and help resolve inquiries empathetically, accurately and on time

• Become and remain knowledgeable about Customer products and community standards

• Make well balanced decisions and personally driven to be an effective advocate for our community

• Strong interpersonal skills, verbal and written communication skills and most importantly empathy

• Display a strong bias to doing what's right for our community in supporting Customer's mission to #ShipLove

• Investigate and resolve issues that are reported on Customer such as requests for account support and reports of potentially abusive content

• Respond to user inquiries with high quality, speed, empathy and accuracy

• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users

• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site

• Enforce Customer's Terms of Use by carefully monitoring reports of abuse on the site

• Review the reported content within agreed turnaround times and standards of quality

• Identify inefficiencies in workflows and suggest solutions

• Recognize trends and patterns, and escalate issues outside the company policy to the global team

• Senior Highschool Graduate

• Associate Graduate or Undergraduate at least 2nd year College with no back subjects and failing grades

• College Graduate

• with minimum 1 year work experience (any industry)