- Assist our community and help resolve inquiries empathetically, accurately and on time
- Become and remain knowledgeable about Customer products and community standards
- Make well balanced decisions and personally driven to be an effective advocate for our community
- Strong interpersonal skills, verbal and written communication skills and most importantly empathy
- Display a strong bias to doing what's right for our community in supporting Customer's mission to #ShipLove
- Investigate and resolve issues that are reported on Customer such as requests for account support and reports of potentially abusive content
- Respond to user inquiries with high quality, speed, empathy and accuracy
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- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
- Enforce Customer's Terms of Use by carefully monitoring reports of abuse on the site
- Review the reported content within agreed turnaround times and standards of quality
- Identify inefficiencies in workflows and suggest solutions
- Recognize trends and patterns, and escalate issues outside the company policy to the global team
- College graduate of any course, Undergraduate but completed at least 2yrs in College or Senior Highschool graduate
- Must have at least 1 year fulltime work experience in any industry