• Answer inbound calls from the resident service line to assist in answering questions about resident lockout, email change, late fee processing, card dispute, charge reversal and general concerns / issues
• Enter and ensure accurate information is input into resident collection system (i.e. phone number, email, proper spelling of resident names).
• Diffuse and calm residents that may have isolated incidents that need immediate attention to provide the highest quality of customer service.
• Process renewals when received. Enter all relevant data into Yardi; record any concession amounts if applicable due to a renewal promotion, record daily log for tracking of Tenant Ledger Adjustments ("TLAs") as they pertain to rent adjustments, credits, and concessions
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• Incident logging and directing to respective teams
• This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's manager at any time based upon Company need.
- Fresher
- 0-6 months experience in Call handling at Call Centre, preferrably from property management, real estate or similar industry
- 6-12 months experience in Call handling at Call Centre, preferrably from property management, real estate or similar industry
- Good communication in the applicable language/s (English & Spanish)
- Spoken skills & written skills - Willing to work 24x7
- Customer service skills
- Technical proficiency in MS office products required (Excel, Word, etc.)
- Prefer to have experience using Yardi Voyager or similar property management program