Responsibilities

• Acquire process knowledge from SME (Internal/Client) & be process certified.

• Participate and successfully complete role related training programs.

• Responsible for appropriately managing assigned tasks

• Responsible for processing transactions of low complexity.

• Ensure consistent productivity & accuracy as per team requirements.

• Ensure timely and accurate service delivery as per client SLA's and adherence to client contractual commitments

• Provide prompt responses to queries from Internal or External stakeholders

• Follow Data Privacy and Code of Conduct standards

• Ensure compliance to Time Recording guidelines

• Adherence to floor policies, team schedule and leave plans.

Requirements

Competencies

Passion for results:

• Be committed to perform the job to the highest possible standard

Client Centricity:

• Ask questions and show keenness to understand client perspective

• Meet timelines with minimal or no escalation

• Demonstrate responsiveness to client needs and requests

Effective Communication:

• Listen intently and ask questions to clarify understanding

• Understand given data and structure further communication based on the understanding

Collaborative Working:

• Work well with colleagues from different parts of the organization.

• Make changes in own way of working for the benefit of the client, organization and other relevant stakeholders.

Problem Solving & Decision Making:

• Seek and analyze data and information pertaining to the issue at hand

• Display a sense of urgency in accomplishing goals and takes actions to ensure results.

Learning Agility:

• Demonstrate eagerness to learn on the job

• Apply learned concepts and skills on the job with guidance

• Seek necessary help to deliver results in new and ambiguous situations

Execution Excellence:

• Clearly understand work expectations & prioritize critical activities

Education & Skills

• Bachelor's Degree (preferably Commerce/Accounting)

• Work experience of 0-24 months

• Good written & verbal (English) communication skills

• Working knowledge of computer applications including Excel & Word

• Typing Speed of minimum 25 WPM & 90% Accuracy

Work Conditions

• Flexibility to work 24*7 shift timings

• Occasional extended work hours to meet business needs

• Mobility across client teams

• Willingness to sign a service agreement at joining and before every overseas travel / assignment /Training

Potential Growth Opportunities

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