• Ensures accurate capture and entry of Complaint information

• Owns Complaint handling process

• Assesses Complaints (events) for proposed MDR reportability and submits assessment to

client

• Follow-ups for additional information and product returns

• Primary, single source customer contact

• Responsible for gathering event registration information (as defined by SOP's) from

customers

• Owns and manages the event through registration through potential regulatory

reporting, sample retrieval, investigation, provide customer response and ultimately to

closure/reopening as needed

• Responsible for contacting SME's, QAs, Team Lead as needed to obtain complaint closure

• Responsible in timely escalation of significant events to the Team Lead

• Keeps oneself updated, aware of, and compliant to all Company policies and procedures

which include Information Security Management Systems

• Keeps all company information which includes customer information confidential and

secured

• Performs reviews and assessments of complaints processed by peers as part of cross

utilization approach

Minimum Qualifications

Qualifications

§ College graduate or undergraduate with at least 2 years in college

§ Worked in service industry

§ Experience of 6 months and above desirable
§ Experience in call center will be an advantage
§ Healthcare experience will be an added advantage

Mandatory Skills

§ Knowledge of basic computer operations
§ Willingness to rotate shifts, as needed
§ Courteous with strong customer service orientation
§ Ability to multitask with keyboard shortcut skills
§ Basic computer proficiency and good typing skills
§ Dependable with attention to detail
§ Good listening and speaking skills
§ Willingness to learn
§ Good sales skills

Additional Skills

§ Voice clarity
§ Accent neutrality
§ Fluency in English
§ Grammar

Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.