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Associate

AT Wipro
Wipro

Associate

Gurgaon, India

Wipro is looking for a Team Member (AA - Voice)

You bring knowledge & expertise

Required Experience & Skills:

  • Fresher
  • Low complexity clerical processing
  • Basic process knowledge
  • Basic technical skills proficiency
  • Ability to meet agreed quality standards within tight deadlines.
  • Non/very low client engagement
  • Ability to follow instructions / scripts / process-flows.
  • Excellent understanding of Insurance Industry for experienced colleagues
  • Proficient in MS-Office (preferably Excel)
  • Project management
  • Quality management
  • Results driven.
  • Foster teamwork
  • Giving feedback
Roles and Responsibilities:

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  • Maintains quality service by enforcing quality standards, analyzing, and resolving client's problems, and recommending system improvements.
  • Defines objectives, identifies, and evaluates trends and options, chooses a course of action, and evaluates outcomes.
  • Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
  • Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results.
  • Adhere compliance and generate control reports.
  • Generate statutory reporting per country requirement.
  • Audit Management - Active participation in internal/external audits
  • Escalation management
  • Generating scheduled/ ad-hoc reports
Trainable Skills:
  • Neutral Voice and Accent and call management
  • UK Saving and Retirement Industry Skills
  • Process Knowledge

L&P Policy Acquisition & Servicing

Client-provided location(s): Gurugram, Haryana, India
Job ID: Wipro-3088954
Employment Type: Full Time