Responsible to respond to inbound inquiries from providers and members on Eligibility and Benefits (medical and behavioral health), Claims Inquiry , Provider Inquiry pre-authorization

Answer calls coming from potential and enrolled members of a US healthcare insurance company. These calls are mainly on customer service - providing formation, requesting for help, following up on a previous concern, exploring new plans, cancelling existing plans, filing for appeals and/or grievances.

Responsible to respond to inbound inquiries from providers and members on Eligibility and Benefits (medical and behavioral health), Claims Inquiry , Provider Inquiry pre-authorization. Atleast High School Graduates with or without experience.

• Computer literate (MS Programs mainly)
• Trainable / has experience in customer service
• Good communication skills
• Mathematical ability
• Good analytical skills
• Typing speed of min 30 wpm with 90% accuracy