This is a healthcare account, anyone who is hired will specifically handle Billing and Enrollment concerns of the members.

Minimum roles and responsibilities required are, but not limited to, the following:

• Respond to inbound inquiries from providers and members on Eligibility and Benefits (medical and behavioral health), Claims Inquiry , Provider Inquiry pre-authorization following call procedures consistent with client-approved call procedures
• Report issues on process, calls, technology in a timely manner

• SHS or at least 2nd year level in college.
• Preferably with minimum of 6 months experience in the call center/ BPO.
• Applicants with no call center experience may still be considered based on skills required for the job.

• Should have an experience on voice accounts; but those with non-voice experience can still apply if they have excellent communication skills.
• Excellent communication and teamwork skills required.
• Strong interpersonal skills - ability to inspire teamwork at all levels.
• Ability to identify member/customer concerns & provide real-time problem-solving interventions.
• Provide creative, "outside the box" solutions.
• Ability to multitask - documenting the interaction while on the call with the member/customer.