Candidate Requirement
• Should have an experience on voice accounts; but those with non-voice experience can still apply if they have excellent communication skills.
• Excellent communication and teamwork skills required.
• Strong interpersonal skills - ability to inspire teamwork at all levels.
• Ability to identify member/customer concerns & provide real-time problem-solving interventions.
• Provide creative, "outside the box" solutions.
• Ability to multitask - documenting the interaction while on the call with the member/customer.
• Can render overtime work when needed.
Candidate Requirement
• Should have an experience on voice accounts; but those with non-voice experience can still apply if they have excellent communication skills.
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• Excellent communication and teamwork skills required.
• Strong interpersonal skills - ability to inspire teamwork at all levels.
• Ability to identify member/customer concerns & provide real-time problem-solving interventions.
• Provide creative, "outside the box" solutions.
• Ability to multitask - documenting the interaction while on the call with the member/customer.
• Can render overtime work when needed.
- SHS Graduate / Second Year College Undergrad for High School (old curriculum)
Preferably with minimum of 6 months experience in the call center/ BPO
Applicants with no call center experience may still be considered based on skills required for the job.
Strong interpersonal skills - ability to inspire teamwork at all levels.
Ability to identify member/customer concerns & provide real-time problem-solving interventions.
Provide creative, "outside the box" solutions.
Ability to multitask - documenting the interaction while on the call with the member/customer.