ROLES AND RESPONSIBILITIES:
- Communicate with potential customers by phone to solicit orders and quote prices to persuade customers to buy Client products or services
- Explain services and special promotions to customers adhering to script, Client and government regulations
Up-sell and / or cross-sell products or services to customers where appropriate - Complete appropriate paperwork and record necessary customer sales information at time of sale Document status of all calls indicating leads generated or leads which could not be pursued due to either disconnected phone numbers or lack of interest
- Participate in projects, duties, and other tasks assigned by management
- Make recommendations to implement improved processes
- Basic Customer Service Skills
- Demonstrate through communication, genuine interest and concern to what the customer/client is telling them.
- Demonstrates a willingness to help
- Able to complete basic troubleshooting
- Able to speak intelligently to computing and computing components.
- An eagerness to want to learn about computers and new technology. Inclusive of wanting learn the latest and greatest as it relates to Computers
- Problem solving skills
- Able to sell service to customers that are not able to repair service themselves
- Making sure that the customer understands the benefits of what they are receiving and able to handle reluctance/objections.
- Candidate shall be responsible for all risk management & compliance activities as applicable to this functional role
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- High School Diploma or General Educational Development (GED) certificate or equivalent in relevant work experience desired
- Previous telesales experience preferred
- Ability to maintain the highest level of confidentiality
- Excellent interpersonal, written and oral communication skills
- Ability to work in a team fostered environment
- Ability to work in a multi-tasked environment
- Ability to prioritize and organize work
- Ability to adapt to a flexible schedule
- Computer Skills and Background
- Basic understanding of how a computer works and the devices that are driven by the computer (ie. Internet (ISP), Drivers, Operating System, Hardware, Software, etc)
- Excellent Customer Service Skills
- Ability to analyze and solve customer concerns
- Customer Service Product and Service