• Should possess Minimum 3 Years experience in Maps & Navigation Product Experience (City Delivery)
• Should possess knowledge/Experience in QGIS
• High Navigation analytical skills
• Should possess experience in Map Routing Diagnostic
• Should possess knowledge on Maps ETA Calculation
• Should have experience in Trip Analysis
• Good Interpersonal skills with good problem-solving approach.
• Excellent verbal & written communication & presentation skills
• Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction
• Good working knowledge of computer i.e., google sheets/Doc/ slides, MS-Office, Operating Systems, internet services & Online tools
• Excellent analytical skills for MIS, number crunching & reporting to internal & external customers, problem-solving, decision-making & management skills
• Ability to exercise managerial judgment and perform as a mentor
• Ability to handle stressful situations / Should have patience and not be overawed by difficult situations / Situation handling skills
• Leadership skills / Team Management Skills
• Knowledge of Client and end user requirement (Before starting floor management).
• Basic understanding and ability to trouble shoot issues and implement change as needed
• Basic knowledge of forecasting and scheduling techniques, operation policies and procedures and MIS
• Ability to drive results against SLA performance indicators"

Roles & Responsibilities:

• Should deliver analysis withing the expected TAT.
• Should deliver accurate analysis summary for the analysis and ETA Calculation within the time.
• Process documentation and SOP creations for every analysis
• Should understand nuances of end product
• Should train, develop and upskill subject matter experts and operators on every new analysis and drive the quality from the day 1
• Should monitor service levels, making appropriate decisions, responsible for the daily monitoring of quality and production.
• Provide performance feedback to the associates as and when needed / Conduct weekly reviews of individuals and teams
• Assume administrative responsibilities in the absence of the operation manager
• Work direction and development for a team of associates
• Analysis outcome has to be presented to the customer and the stakeholder