Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
Role Purpose
The Implementation Specialist is responsible for solution delivery such Payment & Identity on customer environment and/or hosted environment. This position will manage installations and ensure customer success and satisfaction during the project delivery which includes setup, installation and interface development based on Entrust Secure ID issuance solution.
Want more jobs like this?
Get jobs in Singapore delivered to your inbox every week.
Responsibilities
Solution Delivery - 85%
- Solution deployment and configuration to meet the customer needs
- Setup, install, and administer Payment and Identity financial solutions for our customers.
- Collaborate with project management team to deliver the solution to the customer in a timely matter.
- Act as technical expert on the solution, including participating in the requirements gathering and validation
- Understand the customer need and work directly with client to manage initial access, map and transfer data, create process documentation
- Test and troubleshoot functionality of installed systems; identify and documents technical issues to be escalated to the proper organization for resolution
- Deliver solution training for customers, Partner and IT personnel
- Interact with System Administrators to apply software patches and perform upgrades to existing customer systems
- Maintain high availability for contact to ensure timely and accurate response to all inquiries
- Communicate effectively with external and internal customers/partner and provide information in a timely and accurate manner
Process improvement - 15%
- Provides feedback based on client experiences to the owner of the components part of the solution and process improvements
- Create and maintain documentation to assist in future problem resolution
- Participate and Propose process, documentation and solution improvements
Technology Qualification/Requirement
- Experience in utilizing .net Firmware and C# language to integrate Entrust secure ID or Similar Cryptographic and identity issuance solution with 3rd party payment software.
- 5+ Years strong technical expertise in software development (.NET) in Windows based platforms
- Technical understanding of PKI, Certificate Authority management, Certificate issuance and Identity verification.
Basic Qualifications
- Associate degree in information technology or equivalent
- Must have mastery of written and verbal communication
- 5+ years of experience in a customer Software delivery
- Experience with System Integrations
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.
Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.