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Analyst

AT Wipro
Wipro

Analyst

Gurgaon, India

Wipro is looking for a Team Member (B1 - Voice)

Qualification

High School Grad /Graduate

You bring knowledge & expertise

Required Experience & Skills:

  • 0 - 18 months' work experience
  • Medium level process complexity processing or analytical skills in more complex environments
  • Low level of discretion and decision making within a decision framework.
  • Mostly rules-based processing but with some judgement applied
  • Able to follow standard processes but understand variations from process i.e. BS Recs
  • Ability to meet tight deadlines.
  • Good interpersonal and customer service skills
  • Excellent understanding of Insurance Industry for experienced colleagues
  • Proficient in MS-Office (preferably Excel)
  • Project management
  • Quality management
  • Results driven.
  • Foster teamwork
  • Giving feedback
  • Provides an administrative support service within specified guidelines and Aviva brand values.
  • Responds to customers enquiries where basic analysis and the provision of information is needed in order to resolve the issue, escalating where necessary.
  • Gains the trust of the customer through the provision of accurate and timely information and support services.
  • Records all information accurately on appropriate systems.
  • Responsible for spotting opportunities for service and process improvement and feeding suggestions to manager.

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Good to have experience:

  • Solves straightforward problems.
  • Analyses possible solutions within agreed guidelines.
  • Delivers quality service to customers within a process or product area.
  • Works under the supervision of a more experienced team member and will refer decisions for support and guidance.

Roles and Responsibilities:
  • Maintains quality service by enforcing quality standards, analyzing, and resolving client's problems, and recommending system improvements.
  • Defines objectives, identifies, and evaluates trends and options, chooses a course of action, and evaluates outcomes.
  • Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
  • Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results.
  • Adhere compliance and generate control reports.
  • Generate statutory reporting per country requirement.
  • Audit Management - Active participation in internal/external audits
  • Escalation management
  • Generating scheduled/ ad-hoc reports

Trainable Skills:
  • Neutral Voice and Accent and call management
  • UK Saving and Retirement Industry Skills
  • Process Knowledge
Languages:
  • English (R/W/S) with C1 Language Proficiency Level
Work Condition
  • Flexibility to work in 24*5 shift environment (9 AM to 6PM WO - Saturday, Sunday)
  • Flexibility to occasionally extend work hours to meet business needs.
  • Flexibility to move across client teams.

L&P Policy Acquisition & Servicing

Client-provided location(s): Gurugram, Haryana, India
Job ID: Wipro-3110942
Employment Type: Full Time