Responsibilities

• Acquire process and system knowledge from domain expert (Internal/Client) & be process certified.

• Participate in role related training programs.

• Responsible for processing transactions of low to high complexity.

• Responsible for processing transactions in a timely and accurate manner to ensure service delivery as per client contractual commitments and assigned targets.

• Responsible for managing work allocation process in consultation with Management.

• Provide prompt responses to queries from Internal or External stakeholders

• Resolve process-related queries raised by colleagues

• Perform quality audit, and provide timely task-related feedback to colleagues

• Cascade process-related updates to colleagues

• Identify, share, and support operational improvements & processing challenges.

• Develop training content and facilitate process-related training

• Responsible for resolving customer/client issues, including conducting research, analyzing trends, supporting preparation of RCA (Root Cause Analysis) and implementing action plan

• Responsible for Review/Update Standard Operating Procedures (SOP's)

• Participate in knowledge transfer for transitioning work from client (internal and external)

• Ensure timely and accurate service delivery as per client SLA's and adherence to client contractual commitments

• Actively participate in client (internal and external) /third party calls/ meetings

• Perform functional testing activities as per business requirements

• Responsible for process-related reports

• Responsible for Reporting technical and system related issues to the helpdesk, reviewing process level impact and executing mitigation plan.

• Follow Data Privacy and Code of Conduct standards

• Ensure compliance to Time Recording guidelines

• Adherence to floor policies, team schedule and leave plans

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.