Analyst

Responsibilities:

The COE LCS credit analyst is an integral part of the investment team. The candidate will support the onshore LCS credit analysts in their daily work.

The credit analyst will develop both quantitative and qualitative skills through the credit research process and will have the opportunity to gain exposure to a wide range of industries and investment types. As a result of the breadth of the experience, the credit analyst will develop a unique understanding of companies and capital structures. If a credit analyst demonstrates the ability to take on additional responsibilities, the onshore LCS team can evolve the role over time.

Initial Responsibilities include:

• Work as part of a team-based structure, sourcing key data inputs to assist the lead LCS analyst in the evaluation of higher quality new credit investments in the US and European Primary and Secondary Credit Markets. Ability to learn alongside the lead LCS analyst who will perform a thorough analysis of the Borrowers' business, industry drivers, inherent credit risks, and valuation/recovery prospects.
• Provide support for ongoing credit monitoring including the collection and storing of financials and diligence items from data rooms; enriching internal credit database with key deal statistics; enhancing declined deal statistics, in order to provide data to Marketing / PMs as to why we declined a deal and/or reference the deal vs. a peer.
• Respond to ad-hoc requests from the lead LCS credit analysts and provide relevant information as needed.
• Provide support to lead LCS analyst in updating and maintaining credit shell financials for higher quality credit names. In the medium / longer term - additional responsibilities could expand to include drafting of summary notes on earnings and newsworthy events. The LCS lead analyst will maintain sign-off of credit shell financials, summary notes, and commentary before distribution to the Portfolio Management teams.

Desired Candidate Profile:

• The candidate should have basic experience working with US/European companies and having knowledge of US/European Financial Statements, Accounting Principles and Capital Structures. Candidates having experience in working with US/European Corporate Bonds, Financial Modelling will be an added advantage.
• The candidate should have hands on experience in working with or covering US/European credit companies.
• Strong Microsoft Office skills (MS Excel, MS PowerPoint and MS Word) with high proficiency in Microsoft Excel
• Highly motivated and the ability to effectively work as an individual contributor and possess strong analytical, problem solving, critical thinking and decision-making skills, multitask and deliver under tight deadlines
• The profile involves effective communication across Clients' facilities globally and hence possessing excellent interpersonal and communication skills in verbal and written English is a must.

• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
  
  
  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Assist clients with navigating around product menus and facilitate better understanding of product features
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines
  • Accurately process and record all incoming call and email using the designated tracking software
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers' and clients' business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  
  
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

Deliver


NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

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