Corporate Officer
Title: Analyst - Legal & Compliance (working for European Client - Client company)
Reports to: Team Manager - Legal & Compliance
Profile: You have at least 2 - 3 years' experience in the legal/corporate department of a fiduciary or have worked in a law firm. You are willing and looking to consolidate and grow your skills and talents in the long term with a company that works in a strong team and results-based environment. You speak English fluently.
Responsibilities:
Manage the legal and corporate requirements of your own portfolio of real estate projects consisting of roughly 100 - 150 entities throughout Europe ; Organise regular board meetings, board minutes, RCS filings, resolutions ; Draft, review and ensure the accuracy of legal documents (implementation of template clauses, legislation, signature, date, corporate details etc.); Oversee restructuring and financing steps along with other internal and external teams and advisors; Help to maintain the company database and assist in the virtual archiving process ; Monitor the accuracy and accessibility of legal and corporate documents ; Ensure thorough absorption of new deals post-acquisition and subsequently the management of the entities during their legal and corporate life cycle until the entities are disposed/sold off; Liaise with the cross-European, London and internal management as well as service providers and advisors for the efficient running of all projects and entities' corporate governance; Liaise with the client finance, tax, acquisition and sales teams for transparency of information, organisation and incorporation of advice in the legal documentation; Ensure organized, clear and consistent saving, filing and scanning of all documents.
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Job Description
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
- Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers' and clients' business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
- Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Deliver
NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed
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