1. Microsoft 365 (O365)

• Administration: Manage user accounts, licenses, and permissions within Microsoft 365.
• Configuration: Configure and maintain services such as Exchange Online, SharePoint Online, Teams, and OneDrive.
• Troubleshooting: Resolve issues related to O365 applications and services, including email, collaboration tools, and file storage.
• Security: Implement and monitor security policies, manage multi-factor authentication (MFA), and ensure compliance with organizational policies.
• Updates: Apply updates and patches to Microsoft 365 services and tools as necessary.

• Management: Oversee Azure subscriptions, resources, and services.
• Configuration: Set up and configure virtual machines, networking, storage, and other Azure services.
• Monitoring: Monitor Azure resources for performance and availability, and address any issues that arise.
• Security: Implement and manage Azure security policies, including access controls and threat protection.

• Administration: Manage and maintain Windows Server installations, including Active Directory, Group Policy, and server roles like DNS, DHCP, etc.
• Configuration: Configure and optimize server settings for performance and reliability.
• Troubleshooting: Diagnose and resolve server-related issues, including hardware, software, and network problems.
• Security: Implement security updates, patches, and configurations to protect against vulnerabilities.

• Management: Administer and manage VMware ESXi hosts and vCenter Server environments.
• Configuration: Configure virtual machines, storage, and networking within the VMware environment.
• Troubleshooting: Resolve issues related to virtualization, including VM performance, connectivity, and resource allocation.
• Maintenance: Perform regular maintenance tasks such as updates, backups, and capacity planning.

• Management: Administer CrowdStrike Falcon endpoints, including deployment, configuration, and updates.
• Monitoring: Monitor security alerts and incidents reported by CrowdStrike.
• Troubleshooting: Investigate and respond to security threats and incidents identified by CrowdStrike.

• Infrastructure Management: Manage Citrix infrastructure, including XenDesktop, XenApp, and NetScaler.
• User Support: Provide support for Citrix-related issues, ensuring users can access virtual applications and desktops.
• Optimization and Performance: Monitor and optimize Citrix environments for performance and reliability.

• Management: Administer and maintain print servers, including printer drivers and queues.
• Configuration: Configure printers and print settings to meet user needs.
• Troubleshooting: Resolve issues related to printing, such as printer connectivity and print job management.
• Security: Ensure that print servers and printers are secure and that print data is protected.

• Configuration: Set up and configure Microsoft Sentinel for security information and event management (SIEM).
• Monitoring: Monitor security events and alerts generated by Sentinel.
• Incident Response: Investigate and respond to security incidents and alerts using Sentinel's tools and features.
• Optimization: Tune and optimize Sentinel rules, queries, and dashboards to improve security visibility.

• Configuration: Set up and configure Microsoft Purview for data governance and compliance.
• Monitoring: Monitor data usage and compliance through Purview's data catalogue and governance tools.
• Reporting: Generate reports on data compliance, classification, and governance.
• Optimization: Optimize data governance policies and procedures to ensure effective data management and compliance.

• Technical Skills: Proficiency in Microsoft 365, Azure, Windows Server, VMware, DHCP, CrowdStrike, Citrix, print services, Microsoft Sentinel, and Microsoft Purview.
• Troubleshooting: Strong problem-solving skills and experience in diagnosing and resolving technical issues.
• Security Awareness: Knowledge of security best practices and experience with security tools and protocols.
• Communication: Excellent communication skills to interact with stakeholders, provide support, and document issues and solutions.
• Certifications: Relevant certifications such as Microsoft Certified: Azure Administrator Associate, VMware Certified Professional (VCP), CompTIA Security+, etc., can be beneficial.
• Level 2 Support: Provide advanced troubleshooting for issues related to Office 365, Windows Servers, VMware, and Azure that escalate from Level 1 support teams.
• Incident Management: Investigate and resolve complex incidents, coordinatingwith other IT teams or vendors as necessary.
• User Support: Assist end-users with technical issues related to Office 365 applications, Windows Servers, and VMware environments.
• Reporting: Generate and review regular reports on system performance, incident trends, and security status.
• Compliance: Ensure compliance with relevant regulations and organizational policies, and participate in audits and assessments.
• Capacity Planning: Plan for future capacity needs and make recommendations for upgrades or adjustments to infrastructure.