Job Description

Position Title

Desktop System Engineer L1

BAND

Location

India

Department

Infra Support

Role Summary

As a L1 resource of his /her team, he /she:

• Troubleshoot and problem solve workstation related hardware, Printer and software issues and escalate support issues to L2/L3 IT support teams or 3rd party vendors

• Perform IT support to end users

• Follow-up on user purchase and services subscription request

• Provide video conference support and troubleshoot

• Provide basic IP telephony support

Key Responsibilities

Technical Expertise

Functional

• Active Directory account and group policy management

• Basic networking concepts (TCP/IP, RDP, WiFi, VPN)

• Provide Desktop engineering support

• Perform capacity planning workstations and other IT equipment

• Ability to observe control environment / risk management & compliance guidelines

• Provide system support and perform, implement Security administration, Monitoring and Control

Technical

• Hands-on experience on MS patching, Software delivery and Windows OS deployment tools on workstations

• Good experience in managing Active Directory and Windows OS and Office Suite

• Good knowledge of Windows troubleshooting

• Good understanding and awareness of Incident management, problem management and change management

• Proficient in identify issues efficiently and escalating to concerned teams

Shift/Oncall & Weekend Support

General Shift - 8.00AM to 5.00PM

Oncall Support & Weekend Support - Not required

.

Public Holiday Support - Paris Holidays (Client Holiday) will be followed as public holidays and not India holidays

Process & Tools

• ITSM tool- Service Now - Ticketing tool for INC/SR/Change/Problem tickets

• Inhouse tools

• Basic knowledge on ITIL Process & Practices

Educational Qualifications

• Diploma / Bachelor's degree in Information/Computer technology preferred

Key Competencies:

• Minimum of 3 year relevant experiences as a System Engineer Experience

• Good governance of processes

• Ability to adapt to changes in shortest possible time. Flexibility to alternate or backfill around all sites and work within a shift pattern work rotation

• Excellent analytical, problem solving, interpersonal and communication skills both written and verbal

• Ability to work under pressure and multi-task

• Strong team play

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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.