Job Description
Role Purpose
The ADE role is a client's trusted advisor overseeing successful delivery of IT projects and initiatives across service lines while also driving delivery led growth within the account. This is a strategic role with 2 -in-a box positioning with Global Account Executive. This role typically requires a combination of excellent client management, technical expertise, and project management skills along with business development acumen serving customer delight. In addition to driving successful account management, it entails a special emphasis on excellence for an elevated delivery experience to the client across service lines. Assurance of right delivery solutions in a profitable manner is an integral part of the role.
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DO
Delivery Excellence
Solution assurance (right solution is proposed to deliver in a profitable manner)
Working closely with GAE to create new transformation agenda for the client.
Institutionalize delivery approach across SLA in the account.
Support & enable delivery excellence programs/initiatives to drive superior margins/client satisfaction
Delivery Management
Client Trusted Advisor (CXOs/CxO-1) from an execution standpoint and lead cross-/upsell services.
Delivery led growth (leverage the existing Delivery Team's and identify, drive large deals support) by positioning Wipro's capabilities.
Enable, drive, and support the Change request process (must be able to package it across Service Lines)
Manage key customer relationships (CSAT), deep dive on customer feedback and support.
Track delivery escalation & enable resolution.
Delivery Operations
Represent One Wipro Delivery view to the customer and GAE. Owns end to end accountable for customer transformation/program outcome) delivery for account in partnership with SL DMs
Leads and manages overall delivery for the account in partnership with DMs/delivery leads of SLs.
Drives account level forecasts, workforce strategy planning and execution in close partnership with GBLs.
Should be able to drive Revenue and Margin numbers to target.
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