Here we grow again!
Wipro is seeking individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team.
Wipro is a leading global IT Solutions and Services company with over 200,000 dedicated employees serving clients across more than 66 countries.
We offer a strong compensation package that includes competitive pay and day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.
- 100% remote (Note - if you reside in the Tampa area this position is hybrid 4110 George Road, Tampa, FL and work from home)
- Work Authorization - USC and Green Card only
- No relocation
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Position Summary:
The ACA Training Lead for Operations will design, develop, and deliver comprehensive training programs related to ACA Enrollment Reconciliation processes. This role requires an in-depth understanding of ACA operational processes, including Pre-Audit, RCNI, RCNO, and error submissions. The Training Lead will work closely with cross-functional teams to ensure that training materials are accurate, up-to-date, and effectively address the needs of the operations team.
Key Responsibilities:
- Develop and implement a strategic training plan for ACA Enrollment Reconciliation processes.
- Create training materials, including manuals, guides, and online resources, that cover key areas such as Pre-Audit file preparation, RCNI/RCNO submissions, and error resolution.
- Conduct training sessions and workshops for new and existing team members, ensuring they have a thorough understanding of ACA processes.
- Collaborate with subject matter experts to keep training content current with the latest ACA regulations and guidelines.
- Evaluate the effectiveness of training programs through assessments and feedback, making necessary adjustments to improve outcomes.
- Serve as the primary point of contact for training-related inquiries and support within the operations team.
- Maintain detailed records of training activities, attendance, and outcomes.
- Develops ad-hoc training based on root cause analysis of escalations and/or operational changes that impact processing and disseminates to staff as appropriate
- Bachelor's degree in Business, Education, or a related field.
- 5+ years of experience in ACA operations or a similar regulatory environment.
- Proven experience in developing and delivering training programs.
- Strong understanding of ACA Enrollment Reconciliation processes, including Pre-Audit, RCNI, and RCNO submissions.
- Excellent communication and presentation skills.
- Ability to work collaboratively with cross-functional teams that can be regional and/or global.
- Proficiency in using training software and tools.
- Demonstrated process improvement skills