• Participate in needs analysis process with key business leaders to identify knowledge and skill gaps, consulting cross-functional teams for insights and priorities.
• Assist the Curriculum Development Manager in defining learning objectives and aligning content with core business requirements.
• Propose solutions that best balance business outcomes and the employee experience, identifying when training or a non-training solution, such as improved documentation, job aids, workflow adjustments, or streamlined processes, may be the most effective approach.
• Develop clear, user-centric training materials, including guides, presentations, and online courses, focusing on practical application and relevance to onsite multifamily property management teams.
• Integrate multimedia elements, such as videos and simulations, to enhance engagement and support diverse learning preferences, updating content regularly to reflect organizational changes and industry trends.
• Measure effectiveness of training materials by monitoring KPI’s and soliciting qualitative feedback.

• Support the regular review of training materials to ensure accuracy, relevance, and alignment with best practices, implementing improvements based on feedback and updates.
• Adhere to established L&D development and project management processes, maintaining internal documentation, file organization, and content management standards.
• Proactively maintain the curriculum catalog and content library, ensuring materials are organized and accessible.
• Identify opportunities to optimize processes and systems; propose and execute approved solutions to enhance efficiency and impact.

• Build supportive relationships with business leaders, departments, and managers to ensure training content aligns with business goals.
• Participate in cross-functional meetings, sharing insights that support project outcomes and training alignment with organizational priorities.
• Regularly communicate progress and updates to the Curriculum Development Manager and relevant stakeholders to maintain transparency and alignment.

• Collaborate with leadership teams and other business owners to support initiatives that enhance organizational performance and employee engagement through training and development.
• Assist in addressing skills gaps by contributing to the development and coordination of targeted training programs and resources.
• Participate in refining processes and workflows to improve efficiency and collaboration across teams.
• Contribute to building a culture of learning and adaptability by supporting initiatives that drive innovation and organizational growth.

REQUIREMENTS: 

• Prior experience in Sales/Customer Service OR prior experience in a Learning & Development role.
• Flexibility and adaptability to support additional tasks, roles, and processes as needed. Candidates should demonstrate a willingness to pivot priorities and contribute wherever their skills are required to meet team and organizational goals. 
• Strong interpersonal skills with the ability to build and maintain positive relationships, collaborate effectively across teams, and foster trust and open communication to achieve shared goals. 
• Strong critical thinking and problem-solving skills, with a solution-oriented approach to training and development needs. 
• Demonstrated tech-savviness, including experience creating, managing, or delivering digital content such as training materials, social media campaigns, marketing assets, or similar projects. Familiarity with virtual collaboration tools, content development platforms, and supporting technology and design-driven initiatives—whether formally or informally—is highly valued.
• Ability to prioritize learner needs while balancing business objectives effectively. 
• Eagerness to learn, openness to feedback, and a proactive approach to improving training processes.
• Some exposure to project coordination, such as organizing tasks, meeting deadlines, or managing priorities within a team environment. 
• Proficiency in Microsoft 365 tools (Word, Excel, Outlook, Teams) or Google Suite (Docs, Sheets, Slides, Forms, etc.).
• Strong written and verbal communication skills, with the ability to convey information clearly.
• Ability to manage multiple projects and priorities efficiently.
• Willingness to travel occasionally for in-person meetings.

• Experience in Sales/Customer Service AND Learning & Development with a focus on translating operational knowledge into training.
• Prior experience in Multifamily Property Management.
• Experience collaborating with subject matter experts (SMEs) and stakeholders to gather insights and align training content with business needs.
• Demonstrated ability to manage projects effectively, including setting priorities, meeting deadlines, and ensuring successful delivery of objectives. 
• Familiarity with eLearning authoring tools (e.g., Articulate 360, Captivate) and design platforms (Canva, Adobe Creative Cloud).
• Experience using or managing Learning Management Systems (e.g., Wisetail, Litmos, Absorb).
• Experience using Project Management solutions (e.g. Smartsheet, Monday, Asana).
• Certifications such as ATD (Associate of Talent Development) or SHRM.
• Knowledge of instructional design principles or experience creating multimedia content.
• Strong design sensibilities and ability to create engaging training materials.

• Bachelor’s degree in a relevant field (e.g., Education, Communication, Business, Marketing, or Psychology) or equivalent education and experience.
• Prior experience in sales/customer service or in Learning & Development, training, or curriculum development is required, both are strongly preferred.
• Experience in multifamily operations is a bonus, and exposure to corporate environments and/or client-facing, project-based work is beneficial.
• Relevant eLearning authoring (Articulate 360/Rise, Captivate, Camtasia), design tool (Adobe Creative Cloud, Canva, Figma), and Learning Management Systems (Wisetail, Litmos, Bridge, Absorb) and/or other certification(s) in a related field from an accredited professional association, such as ATD (Associate of Talent Development), preferred.
• Property Management certifications and/or licenses (CAM, CPM), a plus.

GID is a privately-held, vertically-integrated real estate company that owns, operates, and/or manages a portfolio of multifamily and industrial assets, and develops multifamily and mixed-use projects across the United States. The firm also operates a credit platform that aims to provide commercial real estate debt solutions for institutional borrowers. With corporate offices in Atlanta, Boston, Dallas, Dubai, New York and San Francisco, GID is an experienced real estate investor and manager supported by an integrated operating platform and has 60+ years of experience across multiple asset classes.  As of September 30, 2024, GID owns and/or manages $30.0 billion of assets under management across 57,000 apartment units and 28 million square feet of industrial and commercial space [1].