Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Sr. Engineer - Studio Operator - Technical Support Engineer

AT Wind River
Wind River

Sr. Engineer - Studio Operator - Technical Support Engineer

Bangalore, India
Responsibilities
  • Provide Technical Support to Software Suite: Cloud Platform, Analytics, OpenStack and Conductor
  • In depth log debug and analysis
  • Support customer KPI’s and SLA’s
  • Software Upgrades and Patching
  • Emergency Recovery for outages reported by customers
  • Maintenance of customer lab environments
  • Mentor and train others in the organization
  • Document and develop technical content and solutions for knowledgebase
ABOUT YOU
  • Bachelor’s degree in a technical field: Computer Science, Engineering, or similar
  • Experience working in an external customer facing technical support role
  • Experience troubleshooting complex technical issues
  • Excellent written and verbal communication skills in English
  • Fundamental L2/L3 networking knowledge: network stacks, switching, routing, firewalls, etc.
  • Experience working with Linux
  • Ability to work in a dynamic, high pressure customer facing environment
  • Ability to manage and prioritize numerous customer issues simultaneously.

Want more jobs like this?

Get Software Engineering jobs in Bangalore, India delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.
Additional Skills Considered a Plus
  • Experience with Docker and Kubernetes
  • Experience with ELK stack
  • Experience working with Telecommunication Providers
  • Experience with scripting: Ansible, Bash, Python
Benefits Package
  • Competitive Benefits Package
  • Birthday and Volunteer Time off
  • Private life, health and travel insurance
  • Flexible working hours
  • Employee Assistance program                             
Client-provided location(s): Bengaluru, Karnataka, India
Job ID: o1avvfwV
Employment Type: Other