- Bachelor’s degree in a technical field: Computer Science, Engineering, or similar
- Experience working in an external customer facing technical support role
- Experience troubleshooting complex technical issues
- Excellent written and verbal communication skills in English
- Fundamental L2/L3 networking knowledge: network stacks, switching, routing, firewalls, etc.
- Experience working with Linux
- Ability to work in a dynamic, high pressure customer facing environment
- Ability to manage and prioritize numerous customer issues simultaneously.
Additional Skills Considered a Plus
- Experience with Docker and Kubernetes
- Experience with ELK stack
- Experience working with Telecommunication Providers
- Experience with scripting: Ansible, Bash, Python
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