If you’re a curious and collaborative engineer, someone excited about tackling hard problems and finding innovative solutions, you will love being part of our group.
Our customers use our Wind River Systems Products (on-prem and SaaS)to develop cutting-edge IoT and embedded system devices that will enable the next generation of technology user experiences.
You will work with standard off-the-shelf and custom hardware designs and systems, troubleshooting not only for OS issues but the possible interaction problems between the hardware design and the software applications of our customers throughout their life-cycle and help them successfully reach their business goals by implementing Wind River’s products and services. Wind River Systems products include Ai/ ML suites which assists with digital transformation, you are expected to be able to use and support these suites.
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You will need to be sharp and self-driven to jump into our labs and duplicate customer environments, systems, and devices.
You will master skills in a wide range of Wind River tools such as IDEs, compilers, etc., to understand customer setups, anticipate or investigate possible root causes, and provide high-quality solutions.
You will work closely with end-users, stakeholders, and developers within Wind River customer support operations to assess, troubleshoot, and solve complex multi-layered issues (hardware, software and everything in between).
Responsibilities & Accountabilities
- Debug and resolve customer issues in a timely and professional manner.
- Establish a deep understanding of customer needs for your area and leverage those insights to provide outstanding solutions.
- Manage ongoing bugs/incidents, system configuration and testing for Wind River products.
- Engage in internal and customer facing meetings.
- Work with cross functional teams to improve Wind River support processes.
- Proactively contribute content to the various Knowledge Bases within Wind River
- Document Problems for Knowledge Base so that customers may solve similar problems on their own in the future.
- Be available for after-hours duties in case if there is need for 24/7/365 coverage.
Performance Measurement
- CSAT, NPS, CES SLA compliance.
- Achievement of Objective and Key Results (OKRs) as set by management.
- Review of Key Performance Indicators (KPIs)
Educational Requirements
Bachelor or Masters degree in Computer Science, Electrical Engineering, Math, Data Science, Physics, or related technical field.
Experience/ Competencies
- 4-6 years experience required.
- Experience with RTOS and /or Linux.
- Familiarity with Wind River Systems product a plus.
- Experience in Device Drivers, BSP, HW design, Networking and other technologies used in embedded system applications.
- Experience with networking applications, Core TCP/IP, Multicasting, Routing, etc.
- Experience with NFV, OpenStack, DPDK, DPI, SDN, embedded Linux & security-enhanced Linux, virtualization, VOIP, networking security a plus
- Familiarity of major processor families: PowerPC, Intel, ARM and RISC-V, including multi-core.
- Understanding and experience in high level languages and application of C/C++ , RUST, Python etc.
- Understanding of IaaS like AWS, Azure etc.
- Understanding of applications running in Cloud as SaaS and know-how of tools used in Cloud.
- Excellent written and oral communication skills.
- Linux and Windows host environments.
- Troubleshooting and debugging issues in a real-time embedded environment.
- Exceptional team player who works well in collaborative environment.
- Self-managed, fast learner with the desire and ability to master new technologies.