(*) This is a remote position; however, the candidate must reside within 30 miles of one of the following locations: Boston, MA; Dallas, TX; San Francisco Bay Area, CA; Portland, ME; and Washington, D.C.

About the Team/Role

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

This role is responsible for the investigation, analysis, and conversion of customer needs into effective and sustainable solutions.

The Business Analyst role involves liaising with internal departments as well as interacting with key partners and third parties to identify opportunities and inefficiencies and to design solutions to address the opportunities.

• Influence customers, suppliers and partners at account level.
• Make decisions which influence the success of projects and team objectives.
• Collaborate regularly with team members, users and customers.
• Engage to ensure that user needs are being met throughout.
• Work includes a broad range of complex technical or professional activities, in a variety of contexts.
• Investigate, define and resolve complex issues.
• Have a thorough knowledge of the domain of the organization.
• Apply the knowledge effectively in unfamiliar situations and actively maintain your knowledge and contribute to the development of others.
• Rapidly absorb new information and apply it effectively.
• Maintain an awareness of developing practices and their application and take responsibility for driving your own development.
• Communicate fluently, verbally and in writing, and present complex information to both technical and non-technical audiences.
• Facilitate collaboration between stakeholders who share common objectives.
• Apply applicable standards, methods, tools and applications.
• Understand the importance of security to your own work and the operation of the organization. Seek specialist security knowledge or advice when required to support your work.
• Strong understanding of agile development principles.
• Impeccable attention to detail and organizational skills.
• Excellent written, verbal, and interpersonal communication.
• Display a creative and flexible approach to meeting changing circumstances.

• 3+ years of experience designing IT solutions.
• A passion for efficient process improvements to raise the bar on customer, and team mate experiences.
• Excellent verbal communication and influencing skills that provoke and incite action and accountability.
• A willingness to create solutions to problems of all sizes and taking calculated risks to achieve results.

• Ability to manage multiple tasks and expectations at the same time.
• Knowledge of health benefits