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West Monroe is currently seeking a Senior Professional Services Application Specialist to join our Corporate IT team, branded Information & Collaboration Technology (ICT). As part of our ICT Finance team, the Senior Specialist will focus on enhancing and operating Kantata (formerly Kimble), developing processes and best practices that align to, and maintain, West Monroe’s commitments to itself, to its clients and partners, in support of West Monroe's expanding consulting business. This is a rewarding opportunity to join a high-growth, employee-owned firm and play a pivotal role.
Responsibilities:
- Install, update, configure, diagnose, and administer West Monroe’s PSA (Professional Services Application), namely Kantata (formerly Kimble) and other financial software applications
- Demonstrate strong understanding of financial software capabilities and limitations – Kimble, SAP Concur, etc. – while clearly communicating those to internal partners
- Work with business analysts, key stakeholders, and end users to understand and define business requirements within an Agile environment
- Follow user stories and process flows to support the design, configuration, and development of solutions for our internal partners
- Work collaboratively with other team members and ICT groups to ensure solutions meet the business requirements, are configured appropriately, and fulfill the user stories
- Identify and document software pain points and gaps in best practices, while maintaining system documentation
- Perform business process modeling, user experience modeling, and basic technical architecture diagramming
- Own problem management activities such as issue resolution and root cause analysis
- Collaborate with external vendors to rectify software errors and troubleshoot applications; communicate the appropriate technical requirements to their teams for custom development
- Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments
- Provide software advice, L2/3 support, and training for end users regarding all West Monroe financial systems
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Qualifications:
- Bachelor’s degree in Computer Science, MIS, or equivalent combination of education and experience
- 3-5+ years of experience in IT with 2+ years of experience supporting financial software
- Experience with PSA tools and/or Salesforce certified administrator with 2-3 years of experience
- Experience working in teams within an Agile environment and understanding of Agile methodology concepts, techniques, and ceremonies preferred
- Understands the workflow and process requirements of complex application systems
- Demonstrated ability to act as subject matter expert in supporting, maintaining, and administering sophisticated financial applications
- Ability to influence, negotiate, and build consensus – must take initiative and consistently demonstrate the ability to see tasks through to completion with minimal oversight/guidance
- Ability to establish and maintain relationships with Finance & Accounting, ICT, and other internal business units
- Strong written and oral communication – must be able to work well and communicate effectively with technical and non-technical resources
- Must ensure that quality standards are identified and met throughout implementation, configuration, and delivery processes
- Confident in multi-tasking – demonstrates a strong desire to take on new tasks and learn unique skills
- Ability to analyze, understand, and prioritize business problems – strong analytical skills including strong Excel knowledge, problem-solving/troubleshooting ability, customer service acumen, and quantitative experience
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Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.
Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Ten weeks of paid parental leave will also be available for use after successful completion of one year of employment.
West Monroe is a digital services firm that partners with companies in transformative industries to deliver quantifiable financial value. We believe that digital is a mindset and it’s something companies become, not something they do. We bring together diverse, multidisciplinary teams that use their expertise to develop and execute new ideas and ways of working.
At West Monroe, we invest in our people and care in a big way. We are growing the next generation of leaders who lead with inclusion, enabling us to address our clients’ most complex challenges. If you’re looking for a place where you’ll feel supported, our team will help you grow. We believe that growth breeds opportunity for all. And know that when we come together, we can do what's never been done.
Our fast-paced culture and collaborative teams bring the energy and expertise needed to make an impact and deliver beyond expectations. If you are ready to set big goals with us, join us on our journey of building what matters for our clients, our people, and our communities.
West Monroe is an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion.
If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.