West Monroe has an immediate opportunity for a Healthcare Managing Director. This roll will focus on building the firm’s healthcare offerings and delivering business and technology consulting solutions with a focus on payer organizations. Working alongside our National Healthcare Practice Leaders, this role entails significant responsibility in developing new business, managing client relationships at executive levels, and providing hands-on guidance and direction as well as oversight to project teams. Most importantly, candidates should be passionate about what they do and enjoy a fun, entrepreneurial environment.  This Managing Director position will also play a key leadership role on our national healthcare team.

What will you be doing?

Managing Directors at West Monroe have three main areas of responsibility within Business Development, Practice Development, and Client Delivery. 

Client Development 

• Cultivate new and existing client business development opportunities for the Healthcare Practice with a focus on medical and ancillary insurers 

• Significant generation of prospecting/networking activities (events, meetings, phone calls, emails) in the pursuit of new client acquisition and brand awareness 

• Originate business development opportunities and manage the sales cycle with prospective clients 

• Actively leverage a previously built professional network and affiliate network in the local community 

• Develop key accounts with recurring revenue 

• Actively participate in relevant local business and industry organizations 

• Exhibit an excellent understanding of client issues and how to apply the appropriate West Monroe resources to convert identified issues into consulting opportunities and proposals 

• Lead the development of proposals, work plans, pricing estimates, and risk assessments for potential projects 

• Effectively partner with the Business Development and Marketing teams to lead and drive marketing campaigns 

​Practice Development 

• Collaborate with Healthcare leadership to build the healthcare practice in alignment with practice goals (headcount, financials, clients) 

• Create effective go-to-market strategies while driving the development/enhancement of WMP’s Healthcare Practice methodologies, best practices, and approaches to client delivery 

• Lead, mentor, and grow consultants and actively participate in the performance management process 

• Participate actively in the recruiting process for additional practice managers and consultants 

• Display an entrepreneurial desire and selflessness to give your time, energy, and passion to growing the firms culture and our people both inside and outside of office hours 

• Manage practice financials in accordance with healthcare practice budgets 

Client Delivery 

• Serve as engagement leadership and quality assurance across a client portfolio 

• Provide value via consulting engagements and sharing of meaningful thought leadership 

• Participate and lead engagements by communicating and reporting project status to C-level executives and IT management, including budget, risks, issues, etc. 

• Mentor and manage teams of younger consultants to ensure quality of delivery and to keep projects on time and budget 

• Respond to client requests for immediate issues while also being able to take on the accountability of driving projects to completion; serve as the point of escalation 

• Analyze each client's specific request and determine the underlying issue and recommend appropriate solutions 

Qualifications: 

• Bachelor’s degree or equivalent experience required 
• Minimum of 12+ years of professional services consulting experience 
• Strong business development and an active professional network of relevant executive-level contacts in the local market (east coast, medical and ancillary plans) 

• 10+ years of hands-on experience leading business and technology strategy projects and​experience with complex business systems integration and technology transformation, specifically within health insurance companies 
• Membership and visibility in relevant professional organizations 
• Strong program and project management methodology background, including strategic planning and analysis, schedule, scope, issue and risk management experience, change management 

• Excellent organizational, verbal and written communication skills 

• Strong communication skills to be able to work with clients and comfortably present to C-level executives 

• A commitment to inclusion and diversity, and openness to new ideas and perspectives 
• Ability to be in-person three days a week is required 

 

Managing Directors at West Monroe are expected to be in-person three days a week. This can include being present at client sites, in the market, or in-office for internal collaboration. There is flexibility and an understanding that schedules ebb and flow, but a core belief is that when we are together with our people and our clients, we build stronger relationships and are better equipped to sell and deliver value.