About this role:
Wells Fargo is seeking a Technology Business Systems Consultant to join the Electronic Wire Services Production Support Team within Chief Operating Officer (COO) Shared Services.
Learn more about our career areas and business divisions at wellsfargojobs.com.
In this role, you will:
- Provide support for routine technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services
- Use diagnostic tools to maintain, troubleshoot and restore network, hardware, software service or data to systems and escalate as appropriate to meet established service level agreements
- Resolve more complex issues and initiatives related to systems, tools, and applications used by the business or functional areas
- Assist with routine migrations from development to production, upgrades or installations. Coordinate production support and maintenance of large-scale business applications. Coordinate troubleshooting of network, hardware, software issues and resolutions with users, vendors, and internal service groups
- Assist with maintenance and updating of procedural documentation
- Support and maintain software and license links; Validate and support Architecture Lifecycle/Scope for managed products as needed
- Participate and support the Operational Readiness test with wire transfer system and Analyst Team, handle user access requests
- Assist with inquiries concerning Wire Transfer Operations and their functions
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- 2+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Knowledge and understanding of wire transfer processes
- Knowledge and understanding of technology support: troubleshooting technology issues with software applications
- Problem-solving skills
- Knowledge and understanding of IT processes and technologies
- Analytical skills with high attention to detail and accuracy
- Ability to identify and evaluate exposures/potential risks within an operating structure
- Ability to troubleshoot common computer software problems
- Ability to lead projects/initiatives with high risk and complexity
- Ability to mentor and train less-senior staff
- Customer service skills
- Experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions
- Effective organizational, multi-tasking, and prioritizing skills
- Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
- Excellent verbal, written, and interpersonal communication skills
- Ability to work on-site at one of the work locations
- Schedule: Monday through Friday, 11am - 8pm ET, however, hours may change based on business need
- Flexibility to work in a 24/7 environment
- Holiday or weekend hours and off-shift hours may be required with short notice
- 1525 West W.T. Harris Blvd, Charlotte, NC
Posting End Date:
8 Oct 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.