About this role:
Wells Fargo is seeking a Technology Business Support Coordinator.
Forms Management (FM): It is a department within ATM Strategy and Vendor Solutions. It supports our business partners by providing analysis, design, development, and production of paper and electronic forms.
In addition, FM also performs key functions related to maintaining version control of forms and records on a Wells Fargo Enterprise portal. This portal hosts active forms used across Wells Fargo lines of businesses. The following e-form types are supported: HTML, PDF (both print-on-demand and fill-and-print) , Word and the design tool used is Abobe. The Forms Management team is also engaged in providing accessibility for customer-facing forms. Employees receive instructions from various business groups via workflow applications.
Want more jobs like this?
Get jobs in Hyderabad, India delivered to your inbox every week.
In this role, you will:
- Act as a first point of contact in providing solutions to technical issues for a business unit or work group
- Perform duties of basic to moderate complexity, including provision of user access, assessing security administration issues, production support and troubleshooting, application maintenance, and monitoring or balancing
- Receive direction from supervisor and escalate non-routine questions
- Interact with colleagues of the assigned business unit or work group for any technical issues
- Work with technology partners to draft business requirements and user specifications
- 2+ years of Technical Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- University degree in Business or related discipline
- Experience in Java Script, HTML , CSS advanced Excel , Adode and forms designing will be added
- Advantage , however not mandatory
- Able to multi-task to accomplish tasks effectively.
- Adobe , Java script , Jqueury , HTML , CSS is desirable and will be an added advantage
- Able to interpret the documents or the requests received
- Analytical skills
- Attention to detail
- Excellent data entry skills
- Strong verbal & written communication skills
- Ability to work quickly & accurately while maintaining acceptable standards of workmanship
- Ability to recognize and escalate any discrepancies identified or noticed while processing.
- Highly motivated with strong organizational and analytical skills and attention to detail.
- Flexibility to work different shifts and to work beyond scheduled work hours , if necessary
- Ability to succeed in a team environment.
- Ability to learn quickly and share knowledge with fellow team members.
- Adobe Experience Management (AEM)
- Java Script, Jquery, HTML, CSS is desirable
- Knowledge of Jaws, Common Look, Crawford Tech, Open Access, NVDA vendor products and testing will be an advantage
- Understanding of readability and usability standards in relation to forms design.
- Ability to manage multiple projects with challenging deadlines.
- Research skills and ability to present data and solutions.
- Training skills - ability to create training materials and present to others.
- Ability to take documentation and apply to forms.
- Work Schedule: Our hours of operation are 1:30 p.m. to 10:30 p.m. - 40 hours per week with a rotating late-night schedule within the team, although staffing can be re-deployed to different processes depending on the demand.
Posting End Date:
30 Dec 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.