Generic Skillset (Mandatory):
Basic Understanding of Windows and Unix Server Operating systems. Understanding of Client-Server Technologies Understanding of Network components. Should have good communication skills. (English both Verbal and Written) Have understanding of Incident Management
Should be able to assess the impact of Incident
Classify the Incident severity
Run Incident bridge
Engage appropriate support teams and work collaboratively towards resolution
Manage communications to stakeholders and senior management
Manage Root Cause analysis.
Change Management Problem Management. Event Management Knowledge management
Create and maintain Run books
Review and Tag Knowledge articles with alerting/monitoring systems.
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Manage application build and configuration documentation.
Maintain KB in ServiceNow and Confluence
For experienced resources look if they have understanding of L1/2/3 kind of setup. Flexible to work in shifts. Understands importance of BCP (Business Continuity Plan) and have done DR exercises and be able to write and maintain DR Plans.
Tool Set Exposure (Preferable/Mandatory):
ITRS - (Mandatorily should have used it, Preferable if candidate has worked on its setup) AppDynamics - (Mandatorily should have used it, Preferable if candidate has worked on its setup) SPLUNK - (Mandatorily should have used it, Preferable if candidate has worked on its setup) Grafana - (Mandatorily should have used it, Preferable if candidate has worked on its setup) Service Now Autosys/Control-M - (Mandatorily should have used it, Preferable if candidate has worked on its setup) AiOps - (Mandatorily should have used it, Preferable if candidate has worked on its setup) Netcool uDeploy GitHub JIRA/Confluence
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Primary Skill Set:
- 4+ years of experience in Production / Application support teams (including troubleshooting application issues / installations / deployments / configurations)
- 4+ years of experience in Windows or Linux Administration
- Change/problem/incident management experience
- For Windows environments - experience in IIS, SQL Server Administration, Windows administration, Windows PowerShell scripting
- For Linux environments - experience in Unix Scripting
- Experience with scheduling tools such as Autosys
- Experience with app or web servers such as Apache, Tomcat, WebLogic, WebSphere, JBOSS (and/or combination of these)
- Experience with databases such as Oracle, SQL Server, NoSQL (and/or combination of these)
- DevOps tools/experience - Github, Jenkins, Azure DevOps, Ansible
- Experience with SRE, Application, System and Database monitoring tools such as ITRS, AppDynamics, Splunk, Netcool, Elk and Basemon
- SSL Certificate management experience
- Knowledge of ticket tracking tools such as ServiceNow, Jira
- Experience with Agile / Kanban methodologies
- History of implementation of efficiencies, resiliencies, automations and transformations
- Chaos, performance and BCP testing experience
- ITIL 4 or 5 experience
5 Nov 2024
*Job posting may come down early due to volume of applicants.
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