About this role:
Wells Fargo is seeking a Senior Systems Operations Engineer.
Department Overview
- Technology Infrastructure (TI) is leading technology transformation in a multi-cloud technology ecosystem delivering products and innovative solutions at scale that are stable, secure, and always on.
- This includes Cloud and Agile implementation, engineering, architecture, and all the tools, products, and training that will enable team members to achieve our transformation
- Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
- Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
- Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
- Work with vendors and other technical personnel for problem resolution
- Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
- Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
- Evaluate moderately complex business problems and provide technical assistance in identifying automated systems and related procedures that are cost effective and meet business requirements
- Review and evaluate moderately complex technical business problems that can be resolved through internet or intranet based solutions
- Present recommendations for resolving business problems
- Exercise some independent judgment when developing project budgets, project plans, and schedules.
- Provide information about communication between business and technology teams
- Work with business user groups to provide training, handle questions, observe user needs, and document results
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- Is responsible to manage Patching, Test Patches & Upgrades activities for multiple products in multiple LOB
- Works closely with the Middleware/Database competency center and OSG to ensure all systems are patched and doesn't age to be called as backlog/past dues
- Act as a Subject Matter Expert in recommending process drifts, understanding current standards and applying best approaches to strategically manage the patching/vulnerability function.
- Effectively collaborate with the Planners, application groups and application owners to schedule and coordinate Urgent and emergency patch events
- Work with MW CC and OSC to triage, assess and determine strategic approach for enterprise backlogs - patching, EOL, or others.
- Compile daily, weekly, monthly and annual vulnerability metrics associated with affected and non-compliant assets
- Analyze known issues with vendor provided fixes and contact the appropriate vendor/competency team for a defined and attainable solution
- Evaluation, investigation and resolution of security risk and incidents. Assist with vulnerability exceptions.
- Work proactively with IT Infrastructure partners with respect to strategic and tactical plans for Vulnerability Patches
- Evaluate and Investigate the vulnerability scans and validate if vulnerabilities are false positives based on the Operating system and/or and application configuration.
- Communicates with Subject Matter Experts to determine expected impact
- 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- 2+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2 - 4 years of data analysis and leadership reporting
- 3+ years of experience with industry leading business intelligence tools such as Tableau, Power BI & Jira
- 3+ years of experience on MS Suite
- 1+ years of experience with a defined project methodology, including the ability to create and maintain project plans, track issues and risks, coordinate and facilitate stakeholder meetings, and experience with escalating issues to leadership when necessary.
- 1+ year(s) of process flow engineering, with an ability to translate requirements into effective process flow diagrams.
- Ability to manage multiple project and process implementations simultaneously.
- Candidate must demonstrate excellent communication skills, strong judgment, and ability to work effectively with the client, IT management and staff, and other groups in Information Technology, including vendor resources
- Candidate Must possess strong escalation skills to manage escalations with Leadership team includes CIO's and CTO's
- Have good understanding on Jira tool
4 Oct 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.