About this role:
Wells Fargo is seeking a Senior Systems Operations Engineer
In this role, you will:
- Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
- Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
- Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
- Work with vendors and other technical personnel for problem resolution
- Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
- Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
- Work with the team and maintain the backup environment healthy to maintain RPO/RTO
- Mentor team members technically on backup applications and be a point of contact for any production support issues. Adhering to SLAs and work with SME on root cause analysis, troubleshooting technical issues.
- Install and configure backup master, media and client servers. Install Tape drive and troubleshooting. Good experience in backup and restore process.
- Daily health check and monitoring of backup appliances. Troubleshoot backup issues involving various backup error codes.
- Good exposure in Incident management (CR/WO/WR and Incident tickets) and vendor management.
- Work with the team on critical issues and Major Incident calls in the event of outage.
- Generate and work on various program metrics using reports and automate procedures to enhance backup process
- Prepare and update technical documents
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- Have around 8-10+ years of experience in working in Backup technologies like NetBackup, Avamar etc.
- Experience and knowledge on Cohesity, Rubrik and Dell PPDM
- Experience in VMware backups, Dell Powerflex and Nutanix HCI.
- Excellent knowledge and experience in handling backup production support and maintenance tasks on complex and large backup infrastructure using Symantec NetBackup, EMC Avamar, EMC Data Domain and Tape Library.
- Good Working knowledge on SNMP backups, Deduplication and Replication
- Good working knowledge in any one of the Operating systems - Linux, UNIX and Windows.
- High experience in driving in Major incidents at organization level
- High understanding and knowledge of ITIL/Agile concepts
- Strong understanding of storage and backup hardware (e.g., tape drives, NAS and RAID)
- Excellent written and verbal skills at any CXO levels if required
- Analytical and Problem-solving skills
- 4+ Experience in Systems Engineering, and Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Experience and knowledge on Cohesity, Rubrik and Dell PPDM
- Experience in VMware backups, Dell Powerflex and Nutanix HCI.
- Excellent knowledge and experience in handling backup production support and maintenance tasks on complex and large backup infrastructure using Symantec NetBackup, EMC Avamar, EMC Data Domain and Tape Library.
- Good Working knowledge on SNMP backups, Deduplication and Replication
- Good working knowledge in any one of the Operating systems - Linux, UNIX and Windows.
15 Dec 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.