About this role:
Wells Fargo is seeking a team is looking for a Senior Full Stack Java Engineer who will be responsible for the building of automation frameworks used by all scrum teams to join their Contact Center IVR & Routing Automation team .This team is not focused on writing automation scripts, but rather looking for solutions to problems with Automation across Contact Center applications, including IVR, Routing, SoftPhone, and APIs. Currently the Contact Center applications are moving to a new vendor solution built on a Google Cloud Platform. This candidate will be on the Kanban team that is building out the Automation strategy and frameworks for all the new Contact Center applications being built.
We are looking for a Full Stack Java development engineer (software engineering) who enjoys and thrives on solving complex problems through innovation while driving change at scale in a diverse environment. You will join a focused team of developers who design, code, test, debug, and deliver software to implement custom solutions that close current gaps within Contact Center's toolset. Additional scope includes enabling new tooling and integrating technology to drive meaningful and iterative solutions in a dynamic agile environment for enhanced observability, improved analytics, and delivering for matrixed customers.
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The ideal candidate will have a strong technical background in automation, particularly Empirix Hammer Call Master, as well as have solid background with IVR or Routing quality assurance methodologies, processes, tools, and testing strategies. They will be:
- Regarded across the enterprise as an expert in multiple identified areas of expertise with responsibility for developing standards and enterprise-wide best practices and for engineering complex, large scale technology solutions to address highly complex and cross-organizational issues.
- Design, code, test, debug and document programs using Agile development practices.
- Maintains broad knowledge of other technology engineering disciplines and collaborating with other key experts to ensure we are making the right technology choices for Wells Fargo.
- Translates advanced technology experience, an in-depth knowledge of the organizations tactical and strategic business objectives, the enterprise technological environment, the organization structure, and strategic technological opportunities and requirements into technical engineering solutions.
- Maintains knowledge of industry best practices and new technologies and recommends innovations that enhance operations and/or provide a competitive advantage to the organization.
- Lead moderately complex initiatives and deliverables within technical domain environments
- Contribute to large scale planning of strategies
- Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments
- Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures
- Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements
- Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals
- 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4+ years of experience in developing microservices using Java, SpringBoot
- 2+ years of writing SQL code (SQL queries, stored procedures, etc)
- Experience in Software Engineering, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Excellent verbal and written communication skills. Experience presenting to senior leadership
- Experience or familiarity with Agile or similar development methodology
- Experience with MongoDB, Experience with Karate
- Prior experience with SRE principles
- Experience with Container technologies: Kubernetes, Docker, PKS
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$84,000.00 - $164,400.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
17 Oct 2024
* Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.