About this role:
Wells Fargo is seeking a Senior Securities Operations Representative.
In this role, you will:
- Perform a variety of operational tasks for complex securities or process extensive knowledge of systems
- Provide ideas for improving or implementing processes
- Perform moderately complex duties such as processing, researching inquires and reconciling transactions
- Review time sensitive documents
- Provide training or work direction to less experienced staff
- Address compliance and corporate governance issues for the department
- Lead or participate in projects
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
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- 4+ years of Securities Operations experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, education
- Completed bachelor's degree in any course
- Blended experience in customer service and processing
- Experience in customer service and demonstrates ability to anticipate customer's needs
- Excellent problem solving, analytical and technical skills with ability to apply critical judgment and come up with effective decisions.
- Strong verbal and written communication skills and proficiency for detailed documentation with ability to validate work.
- Ability to adapt to a fast paced environment and perform under pressure with a high motivation and able to meet stringent deadlines with strong sense of urgency and results and detail orientation.
- Excellent Interpersonal skills - people and process management
- Wiling to work on permanent night shift schedule that follow US holidays
- Amenable to 100% onsite reporting in Five/Neo Building 31st Street Bonifacio Global Taguig City
- Voice support - inbound from 10 to 15 calls/day and outbound for clarification with the paperwork received
- Submitting service request
- Handles, answers and resolve through WTCG Escalation inbox
- Delegates feedback
- New Hire Training
- Scheduling senior tasks between onshore and offshore
10 Jan 2025
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.