About this role:

Wells Fargo is looking for a Senior Securities Operations Representative for Customer Identification Program under Wealth and Investment Management group.

In this role, you will:

• Perform a variety of operational tasks for complex securities or process extensive knowledge of systems
• Provide ideas for improving or implementing processes
• Perform moderately complex duties such as processing, researching inquires and reconciling transactions
• Review time sensitive documents
• Provide training or work direction to less experienced staff
• Address compliance and corporate governance issues for the department
• Lead or participate in projects
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

• At least 4 years of experience in Securities Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 4 years of working experience (voice and back office support) in the BPO/Contact Center industry
• Preferred background in securities operations (e.g trade processing, trade booking, brokerage services, derivatives, fixed income, etc) Anti Money Laundering, Financial Crimes and KYC
• Excellent problem solving, analytical and technical skills with ability to apply critical judgment and come up with effective decisions
• Strong verbal and written communication skills and proficiency for detailed documentation with ability to validate work
• High proficiency with Microsoft Program
• Ability to adapt to a fast paced environment and perform under pressure with a high motivation and able to meet stringent deadlines with strong sense of urgency and results and detail orientation
• Ability to plan, prioritize and execute a body of work with minimal supervision
• Exceptional research, data entry and exception handling skills
• Flexibility to work in night shifts, or weekends/holidays if deemed necessary by the business
• Possess an impeccable reputation for integrity, accuracy, consistency and business acumen
• Highly analytical and keen to details
• Familiarity with banking document

• Verify all accounts that were not validated through the automated CIP process using the information gathered through Lexis Nexis and/or working with the branch offices to complete the validation process.
• Communicate with the branch offices to resolve, update, and complete necessary information missing on the account of the customer
• Restrict client accounts when they have not passed CIP
• Send 60 day notification letters to clients to inform customers about the missing information, identification, document so we can remove restriction on the account and accounts would be closed in 90 days
• Close accounts that have not passed CIP in 90 days.
• If accounts passed the CIP verification, they can proceed with any Wells Fargo Transactions ( trade, retirement etc)