About this role:
Wells Fargo is seeking a Senior Lead Digital Product Manager to drive strategy and develop industry leading fraud and scam mitigation capabilities while maintaining the best customer experience possible for Zelle users. This new role will report directly to the Pay-a-Person Product Management Director within the Consumer, Small & Business Banking (CSBB) Payments Group. This individual will be responsible for the overall reduction and management of Fraud and Scams within Zelle and the rest of the Pay-a-Person Job-to-be-done. This leader will be accountable for leading cross-functional working groups and driving fraud and scams out of the Zelle ecosystem while balancing the need for a best-in-class customer experience by minimizing false positives and improving existing processes to ensure stellar customer servicing. This person will inform the end-to-end customer experience, overall Pay-a-Person business strategy, OKRS (Objectives and Key Results), and enable the on-going execution and success of the business. Learn more about the career areas and business divisions at wellsfargojobs.com.
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In this role, you will:
- Own, define, and drive the Pay-a-Person Job-to-be-done Fraud and Scam mitigation roadmap and strategy
- Lead internal fraud and scam reduction efforts relating to EWS and the Zelle network
- Partner closely with Fraud teams to meet goals associated with Fraud and Scam reduction
- Ensure compliance with regulations and payment network rules related to Fraud and Scam mitigation, reporting, and practices
- Analyze customer and results-oriented information
- Perform market research related to development and testing of services and products
- Influence companywide efforts to align and coordinate distribution channels, systems requirements, product introduction, marketing, training, and ongoing product and service management
- Collaborate with and influence stakeholders, subject matter experts, project managers, and experienced leaders
- 7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years of experience within a financial services organization working on the mitigation of Payments Fraud and Scams
- Background and experience with Zelle and the Early Warning Services network
- Strong understanding of compliance requirements (ie. Reg E) related to payment products
- Experience with understanding fraud trends and developing strategies to mitigate loss and customer impact
- Expert verbal, written and presentation skills; must be able to effectively communicate and broker agreements amongst diverse, differing, competing, and/or conflicting perspectives/priorities
- Strong analytical skills with high attention to detail and accuracy
- Strong understanding of emerging payments trends and payment rails
- Proven ability to influence, educate and advocate for an idea or vision and gain alignment.
- Ability to visualize, articulate, and solve problems.
- Comfortable working with a wide variety of corporate executives, channels, marketing, operations, and other business partners
- Ability to create clear and compelling presentations with exceptional strategic "storytelling" skills.
- Exceptional organization, coordination, and time management skills
- High degree of comfort with data, analysis, metrics, and financials to identify opportunities or understand problems.
- Willingness to work on-site at stated location on the job opening
- This position offers a hybrid work schedule
- Ability to travel up to 25% of time
- This position is not eligible for Visa sponsorship
- Required location(s) listed below.
Posting Locations:
- NC-Charlotte: 401 S Tryon St Charlotte, NC 28202
- MN-Minneapolis: 550 S 4th St Minneapolis, MN 55415
- AZ-Phoenix: 11601 N Black Canyon Hwy Phoenix, AZ 85029
- AZ-Chandler: 2700 S Price Road Chandler, AZ 85286
30 Sep 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.