Wells Fargo Technology
Technology at Wells Fargo is at the heart of what enables us to satisfy our customers' financial needs and help them succeed financially. The Wells Fargo Technology ("Technology") team leads technology for one of the highest market cap financial services institutions in the world, helping 76.6 million customers conduct an average of 95 million transactions each day, helping more end-customers every day - both in the United States and across the globe - than any other division in our company.
The Technology team helps customers directly every time they do business with the company, delivering a true One Wells Fargo experience and ensuring their security, regardless of channel. The Technology team also helps customers by remaining trusted partners working with all lines of business to develop and deliver value-added products and services. To do this, the Technology team draws on the talents and motivation of thousands of technology team members across the enterprise. Altogether, the Technology team manages worldwide technology for more than 8,700 stores and 12,500 ATMs - larger than Starbucks and The Gap combined.
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About Team
The office of the CTO has been tasked with the technology transformation of the firm. This includes leading and managing the cloud, Agile implementation, engineering, architecture, and all the tools, products, and training that will enable team members to achieve our transformation.
Position Overview
Wells Fargo is seeking a passionate Senior Lead Digital Product Manager as part of ITSO within the CTO organization. Learn more about our career areas and lines of business at wellsfargojobs.com.
In this role, you will:
- Act as an advisor to senior leadership to develop or influence digital products, initiatives, plans, specifications, resources, and long-term goals for highly complex business and technical needs across a functional area within the Digital environment
- Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise
- Deliver solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
- Coordinate highly complex activities and guidance to others
- Develop product and customer journey roadmap, from design, develop, qa and release.
- Conduct market research and market results-oriented analysis for major products and services
- Review and analyze integrations across major product lines and services
- Make decisions in complex and multi-faceted situations of global market dynamics, trends, and regulatory impact
- Oversee risk management to meet deliverables and drive new initiatives
- Collaborate and consult with managers, stakeholders, scrum masters, project managers, and delivery team to resolve issues and achieve project goals
- Lead projects, teams, or serve as a mentor to less experienced staff
- As a leader, you will bring a strategic mindset and passion for experimentation as you work closely with Product Managers and collaborate with a variety of agile delivery teams, partners, and stakeholders across the organization to employ product management and agile techniques to optimize products for our customers. You will help drive the delivery of outcomes to the WF through ownership of the product backlog inclusive of prioritization, transparency into upcoming work, setting of product goals, and communication to support shared understanding.
- Employ a customer obsessed mindset and product management techniques to actively pursue customer engagement and a deep knowledge of customer behavior to act as their voice in discovery and product refinement
- Apply a working knowledge of Agile delivery frameworks, such as Scrum or Kanban, in a multi-team environment to enable the realization of outcomes from discovery through delivery to the market
- Orchestrate discovery practices, including testing and experimentation, to create a shared understanding of the technology domain, business strategy, and customer desire in the marketplace in partnership with design and engineering partners across cross-functional areas
- Collaborate with Product Managers and stakeholders to contribute to and influence overall product vision and roadmap to convey desired outcomes through the product backlog
- Ability to exercise effective product backlog management including prioritization in alignment with OKRs to deliver the greatest value-based outcomes in alignment with overall product strategy and setting of the product goal
- Attend key Agile events for the product area to connect product strategy to the team and provide subject matter expertise
- Entrusted to make decisions for their product area such as defining acceptance criteria, acceptance of stories and determining when the solution delivered will meet the definition of done to maximize value and iterative learnings from the team
- Actively seek to utilize data mining and perform analysis to uncover data driven insights and support recommendations of necessary actions
- Engage with cross-functional experts to ensure solutions are business ready from risk, legal, compliance, and policy perspectives.
- Displays an agile mindset to adapt to changing customer needs, business strategies, and technology environments to deliver in a way that meets the demands of the current and future marketplace
- Embraces innovation, collaboration, and experimentation to uncover new and unique opportunities for product advancement
- Champions an environment of trust, safety, candor, and cohesiveness with the team, customers, and stakeholders
- Strong ability to leverage various communication methods and styles across varying levels and sizes of audiences to convey the vision of the product and address critical decision points to sustain team, customer, and stakeholder excitement around the product
- Aptness for self-management, problem-solving, and critical decision making in an efficient manner using strong analytical thinking in a complex matrixed environment
- Ability to use empathy to understand customer and end user needs and translate into delivery themes
- Skillful facilitation of high impact conversations with the ability to navigate conflict and negotiate for an outcome that balances the needs of the business
- 10+ years of Product Management, product development, strategic planning, process management, change delivery experience
- Strong understanding & experience (3+ yrs) in defining automation solutions using Conversational AI & ML technologies.
- Experience with product and backlog management using JIRA.
- Experience in building or improving NLU modals to drive overall efficacy of the solutions.
- Strong data analytics skills
- Thorough knowledge of competitive markets, operations and various products and services.
29 Sep 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.