Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Senior Human Resources Operations Representative

AT Wells Fargo
Wells Fargo

Senior Human Resources Operations Representative

Bonifacio Global City, Philippines

About this role:

Wells Fargo is seeking a Senior Human Resources Operations Representative.

In this role, you will:

  • Support performance of less experienced staff and overall effectiveness of team; proactively provide feedback and present ideas for improving or implementing processes and customer support tools for human resources operations
  • Perform complex business, operational and customer support tasks in support of initiatives within human resources
  • Resolve escalated issues using technical knowledge and expertise to perform work, action requests, and achieve goals
  • Interact with immediate team, functional area, and internal peers to provide guidance on human resources operations processes and deliverables
  • Assist employees on human resources related issues providing complex policy interpretation
  • Provide subject matter expertise and interpretation of procedures to less experience staff
Required Qualifications:

Want more jobs like this?

Get jobs in Bonifacio Global City, Philippines delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.
  • 4+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Job Expectations:
  • Conduct regular quality review for the assigned team.
  • Provides recommendation to the managers regarding quality and over-all performance of the team, and help the managers align operational strategies to reach goals and targets for an identified period.
  • Recommends or highlights needed corrective actions to managers and HRBP/ER to team members who have recurring delivery issues.
  • Support customer queries for at least knowledge in all skills and able to utilize five core skills.
  • Process complex or escalated and support processes of the team, including employee callbacks to address complex cases and addressing complaints.
  • Provide quality and maintain process standards and adherence for Tier 1 level support or first contact resolution for customers using the Employee Care resources (i.e.., procedures, knowledge articles, alerts, etc.)
  • Provide team support (in-person or team chat).
  • Provide timely coaching and documented feedback and support to specialists (quality and case management).
  • Ensuring all queues are closed at EOD (if applicable).
Posting End Date:
27 Mar 2025
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Client-provided location(s): Taguig, Metro Manila, Philippines
Job ID: WellsFargo-R-437151
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • FSA
    • HSA
    • Mental Health Benefits
    • Short-Term Disability
    • Long-Term Disability
  • Parental Benefits

    • Adoption Assistance Program
    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Return-to-Work Program
  • Work Flexibility

    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Stock Purchase Program
  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Associate or Rotational Training Program
    • Promote From Within
    • Mentor Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program
    • Unconscious Bias Training

Company Videos

Hear directly from employees about what it is like to work at Wells Fargo.