Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

• Support team performance in identifying control failures in bank processes, procedures, customer, or colleague decisions
• Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area
• Perform complex operational tasks, including review, verification, and identification of customer transactions to detect and prevent fraud, policy violations or resolve merchant disputes in order to mitigate and recover losses
• Provide subject matter knowledge and interpretation of procedures to less experienced staff
• Interact with fraud and claims functional area on a wide range of information as well as with external customers
• Oversee ACH claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed

• 18+ months of customer service, financial services, fraud, or investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Experience 1+ year of fraud investigations experience
• Experience 1+ year of financial services experience
• Knowledge and understanding of claims processing: Visa rules and regulations, regulation E, NACHA rules and regulations
• Knowledge and understanding of ATM, ACH, or check fraud/debit card claim processing
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Excellent verbal, written, and interpersonal communication skills
• General ledger experience
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Ability to research and correspond with customers, responding to their questions and concerns with detailed information
• Customer service focus with the ability to balance needs of clients, shareholders, and team members
• Basic computer skills including the ability to navigate multiple windows, applications, and utilize search tools to find information
• Ability to navigate multiple computer screens while working on the phone
• Strong analytical skills with high attention to detail and accuracy
• Knowledge and understanding of banking exposure to fraud
• Strong collaboration and partnering skills

• Training Schedule: There will be a five-week required training class beginning on the first date of hire. The training schedule will be Monday through Friday, 8:00am to 4:30pm.
• Schedule: Monday through Friday, 9:00am to 5:30pm.
• Schedule and overtime are based off of business need.

• 2850 S Price Road - Chandler, AZ