About this role:
Wells Fargo is seeking a Senior Design Research Strategy Specialist.
The CX group works across the Consumer & Small Business Banking (CSBB), Consumer Lending, and Wealth and Investment Management lines of business to develop coordinated strategies for growth in each of Wells Fargo's customer segments. The team is responsible for designing seamless, engaging customer experiences across products and channels.
In this role, you will:
- Lead or participate in moderately complex initiatives and deliverables within Design Research & Strategy and contribute to large-scale planning related to Digital Product Management functional area deliverables
- Review and analyze moderately complex Design Research & Strategy business, operational, or technical challenges that require an in-depth evaluation of variable factors
- Independently resolve moderately complex issues and lead team to meet project and process deliverables while leveraging solid understanding of Design Research & Strategy policies, procedures and/or compliance requirements
- Collaborate and consult with Design Research & Strategy peers, colleagues and mid-level managers to resolve issues and achieve goals; may lead projects, teams or serve as a mentor for lower level staff
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- 4+ years of Website or Application Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Support Platform, CX Strategy & Operational Leads and Configuration Leads for successful survey implementations and onboarding with focus in Requirements and Testing.
- Participate in requirement analysis and contribute to the creation of user stories and acceptance criteria.
- Responsible for creating QA & UAT test plans/scripts, QA test completion, coordination of UAT testing, defect entry and tracking in JIRA and consolidation/documentation of all test results.
- Work closely and independently with partners (internal clients) and senior management stakeholders regarding testing, user access and process documentation.
- Supports Access, Hierarchy and Testing processes with partner teams.
- Works to ensure all process documentation is current, assist with ADA defect entry and provide archiving support to Product Owners.
- Accountable for driving as much standardization as possible across all implementations through continuous improvement activities.
- Lead, organize and participate in PAM/department-wide initiatives.
- Engage with cross culture team members and stakeholders.
- Ready to work across geographies (India and USA) and be available during evening/early night hours for overlap with our US partners.
- Bachelor's degree in computer science, Engineering or related field.
- Over 4+ years of experience in QA, Project Management experience, and requirements gathering experience.
- Good working knowledge on MS Office Suite, especially Excel including basic functions (Filters, VLOOKUP, Pivots etc.).
- Proven track record of working in Agile environment.
- Working independently and excellent analytical and problem-solving skills with a keen attention to detail.
- Great communications skills verbally and in writing.
- Should have a strong understanding of the SDLC and ability to work in an agile environment.
- CX platform experience such as Medallia/Qualtrics
- Experience designing customer/employee satisfaction surveys
- SharePoint Site Administration /Owner Experience
- Net Promoter Score experience
- Understanding of ADA Policy and Testing Methodologies
- Basic knowledge of SQL
- Working knowledge of Visualization tools such as PowerBI/Tableau
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.