Support business platform management activities, including but not limited to monitoring, access provisioning, etc.

• Horizontal Production Support, including but not limited to help desk operations, end user communications, defect management. etc.

• Responsible for Job monitoring, UAT and automation.

• Collaborate and consult with product managers, analysts and multiple level managers to enhance products and training based on user feedback.

• Consult, develop, market, and manage performance analysis for products that have high impact on companywide growth opportunities and success.

• Provide weekend support to the business utilities.

About this role:

The successful candidate will demonstrate a proven ability to influence broadly across a matrixed organization, create engagement, and drive results. This candidate will be articulate and have strong interpersonal effectiveness with an impeccable reputation for integrity, accuracy, consistency, and business acumen.

Key areas of experience.

• 4+ years of Processes Management experience, product development experience, Testing, Production performance reporting / improvement

• Technical experience including Cloud-first data architecture, such as GCP, Spring Cloud

• Experience with MongoDB, Kafka, and Application Programming Interfaces (APIs)

• Flexible and adaptable; Able to work in ambiguous situations; Able to work effectively at all levels in an organization.

• At-scale Financial Institution experience; Strong understanding of what drives business value.

• Experience creating and implementing an operation help desk function.

• Experience of working in a 24/7 environment.

Other Desired Qualifications

• Ability to think strategically, implement, and deliver business objectives.

• Strong analytical skills with high attention to detail and accuracy.

• Excellent verbal, written, and interpersonal communication skills.

• Highly developed interpersonal and communication skills; proven ability to engage and influence senior technology and business executives.

• Excellent verbal, written, and interpersonal communication skills.

• Driven, confident, organized and an accomplished problem solver.

Required Qualifications, International:

Experience in Production support, or equivalent demonstrated through one or a combination of the following: work experience, training

Posting End Date:
12 Dec 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

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