About this role:

Wells Fargo is seeking a Senior Control Management Specialist.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

In this role, you will:

• Participate in identifying, assessing, managing, and mitigating current and emerging risk exposures within Control Management functional area
• Provide risk management consulting to support the business in designing and implementing risk mitigation strategies, business processes, and business controls
• Monitor moderately complex business specific programs and provide risk management consulting to support the business in designing and implementing risk mitigation strategies
• Monitor, measure, evaluate, and report on the impact of decisions and controls to the relevant business group or functional area
• Provide guidance to business groups on the development, implementation, and monitoring of business specific programs to identify, assess, and mitigate risk
• Collaborate with relevant business group to identify current and emerging risks associated with business activities and operations

• 4+ years of Risk Management or Control Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

• Develop and maintains partnerships with the business process owner by consulting and providing expertise in the control design to effectively mitigate risks, including design of effective means of measurement.
• Contribute to the development and enhancement of the business control environment through execution of the Risk and Control Self-Assessment (RCSA) program.
• Engage in the development and implementation of new controls, action plans and root cause analysis.
• Support the evaluation and design of appropriate metrics to inform and monitor the health of the operational risk environment.
• Identify areas of improvement in existing processes. Identify gaps and recommend improvements.
• Partner and continue to build relationships with the Home Lending Business, Business Excellence and 2nd and 3rd lines of defense to foster clear and proactive communication.
• 4+ plus years of experience in Risk and Control management, program management or a similar experience in the Home Mortgage Servicing field
• Understanding of Consumer Lending products and services like Home Loan, Servicing, Credit and Merchant Services, Personal Loans and Auto Loans.
• Knowledge and understanding of operational risk management in the financial services industry.
• Knowledge and understanding of Consumer Lending.
• Knowledge and understanding of risk and control programs including Issue Management and Risk and Control Self Assessment (RCSA)
• Knowledge and understanding of audit, regulatory compliance or risk management.
• Ability to evaluate changes to laws, processes, etc. to assess impacts and to develop implementation plan to close gaps.
• Comprehensive understanding of operational risk management and or operations process management.
• Understanding of US consumer law and regulations.
• Strong leadership skills with the ability to interact and lead discussions comfortably with senior levels of management, Stateside Partners and regulators.
• Knowledge and understanding of financial services: regulations, compliance, policies, process and procedures.
• Ability to consult, build, and maintain solid working relationships in and outside of immediate department.
• Ability to manage initiatives involving process improvements.
• Excellent communication skills and ability to articulate complex material to a diverse audience.
• Advanced Microsoft Office skills.
• Ability to work effectively, as well as independently, in a team environment.
• Ability to identify risks and propose mitigation plans.
• Proven experience with conducting risk and process assessments.
• Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals.
• Ability to prepare management level presentations.
• Ability to lead projects/initiatives with high risk and complexity.
• Ability to review issues with the business owner, with an eye for aiding the closure process and testing of corrective actions and root cause.
• Be able to lead the Issue Management initiatives to include pre vetting of issues, setting issue severity, root cause analysis, determining and implementing appropriately designed controls and monitoring status and outcomes to validate sustainability and evidence of the corrective actions.
• Has prior experience and sound understanding of Change Management routines, to include evaluating Technology changes, Business Requirements Documents, and user acceptance testing results.
• Have a good understanding of the Investor guidelines and requirements.
• Perform reviews on transitions per Transition Framework, Controls opinion/acknowledgement, Second-line engagements etc.
• Support functionally to meet the BCM goals and control coverage requirements. The job involves interacting with the business managers, onshore/offshore partners to understand and analyze the processes, identify risks and controls in the processes, evaluate the controls, End to End Issue Management. Support Business and publish various reports to stakeholders.
• Should have sound understanding of risk management principles and will be responsible for ensuring appropriate control coverage is provided for the assigned business group, be a strong partner for business group to identify risk, control gaps and help to remediate any issues.
• Timely update, report and escalate of issues. Closely work with GDAs to identify, assess and mitigate deficient controls / control gaps or risks identified in the processes.
• Partner with BG/EF to facilitate issues partners throughout the issue lifecycle including Root cause identification, Corrective action development and RCSA alignment.
• Experience in evaluating the adequacy and effectiveness of policies, procedures, processes, systems and internal controls; additional experience analyzing business and/or systems changes to determine impact.
• Assist for control forums and provide necessary reporting for the assigned business group which includes report & escalate issues, key risks, control gaps, corrective actions, OREs and align them to the respective onshore Risk and Control Committees.
• Subject matter expert with respect to aligned lines of businesses.
• Has an understanding of the Change Management review, to include reviewing and approving procedures of change intact, understanding of Cross functional impacts and solutions, procedure revisions and approvals.

• Shift Timings: 4:30 PM to 1:30 AM (US shift)
• B Com, BBM, MBA, M Com with Business, Finance, Banking, Accounting or Economics as preferred major subject.