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Senior Control Management Specialist

AT Wells Fargo
Wells Fargo

Senior Control Management Specialist

Chennai, India

About this role:

Wells Fargo is seeking a Senior Control Management Specialist.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company's risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.

The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.

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The COO group also includes a number of teams dedicated to strengthening Wells Fargo's risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.

In this role, you will:
  • Evaluate whether Issues have been thoroughly mitigated, and confirm that evidence of that mitigation meets a high standard. Our approach is based on industry standards for Issue verification. We evaluated Root Cause Mitigation, Design Effectiveness, Outcomes, Sustainability, and Evidence Adequacy in alignment with Wells Fargo policies and standards.
We are looking for a Front Line Issue Verification Execution Team Member to join our team and bring prior control and operating effectiveness assessment experience to the Front Line. The right candidate will be responsible for evaluating Issues, including conducting root cause analysis, assessing the effective of solution design, testing the outcomes of that design, and finally ensuring the closure evidence meets standards - while connecting and building relationships with key partners.

Functional Responsibilities will include:
  • Conduct verification testing of Issues at key points in the Issue Management lifecycle to identify observations on the success of mitigation efforts, and ultimately provide Issues rating. Conduct activities in coordination with LOB stakeholders, and in alignment with Issue Management frameworks and policies.
  • Manage the intake of documentation requests and subsequent requests for additional documentation
  • Execute pre-verification and planning activities (i.e., execute pre-verification checklist, develop verification plan)
  • Perform verification activities leveraging issue verification framework and related policy and procedures
  • Drive quality and consistency across the issue verification program
  • Draft conclusions and/or findings based on the verification activities performed
  • Maintain verification documentation (e.g., test plan, verification checklist, verification summary memo, etc.)
  • Interfaces internally with the team.
  • Dynamic Individual contributor role which requires the ability to manage multiple simultaneous workstreams at once.
Additionally, each business has a specific location strategy, therefore your candidacy may be determined based on your current location. Remote work locations are not available for these roles so if you are not in a location listed on the posting, you must commit to relocation within an agreed upon timeframe.

Required Qualifications:
  • 8+ years of overall experience
  • 5+ years of Risk Management or Control Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education
  • Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Desired Qualifications:

• Audit and/or controls testing experience
• Track record of working in a team-based environment to solve business challenges
• Ability to drive quality and consistency across the issue verification program
• Experience in the development of testing plans and procedures
• Ability to multitask efficiently while paying close attention to detail
• Listens without interrupting, asks clarifying questions as needed, forms judgements with consideration.
• Experience evaluating the adequacy and effectiveness of policies, procedures, processes, systems and internal controls; additional experience analyzing business and/or systems changes to determine impact.
• Familiar with various quality assurance techniques.
• Audit or internal control evaluation experience
• Risk Management Certification Programs
• Ability to influence and consult internally.
• Strong risk and control fundamentals.
• Written and oral communication skills
• General awareness of operational risk management in the financial services industry.
• Experience in assessing risk, reviewing risk ratings, and identifying control deficiencies..
• Ability to synthesize data from a variety of sources and deliver results quickly.
• Capable to deliver high quality output

Posting End Date:
23 Sep 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Client-provided location(s): Chennai, Tamil Nadu, India
Job ID: WellsFargo-R-387834
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • FSA
    • HSA
    • Mental Health Benefits
    • Short-Term Disability
    • Long-Term Disability
  • Parental Benefits

    • Adoption Assistance Program
    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Return-to-Work Program
  • Work Flexibility

    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Stock Purchase Program
  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Associate or Rotational Training Program
    • Promote From Within
    • Mentor Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program
    • Unconscious Bias Training

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