About this role:

Wells Fargo is seeking a Senior Business Execution Consultant.

In this role, you will:

• Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
• Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
• Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
• Work independently to make recommendations for support function by providing support and leadership
• Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
• Collaborate and consult with team leaders in developing project plans, policies and procedures
• Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Corporate Banking, Investment Banking, Commercial Banking experience.
• Covers jobs providing high levels of general support to corporates/ institutions through relationship management on customer's business through relationship management support, operations and customer servicing within the business customer portfolios.
• Acts as the customers' main point of contact for operational and product questions.
• Duties may include setting up customer's profile, limits, proactively handling client account and/or product issues, monitoring account overdrafts, confirming source of funds, and partnering with internal teams to resolve office management on ad-hoc client inquiries.
• Setting up customer profiles, making changes to customer profiles, communicating through authorized channels to interested parties as appropriate, providing reporting as required by circumstances and document generation, if applicable.
• Helps with customer onboarding, due diligence, proactive outreach, and other associated risk management matters to ensure regulatory and company requirements are met.
• Manage the relationship support function for an assigned team or office
• Manage the end-to-end customer experience including onboarding, limit set-up, handling customer's requests, queries, resolution, servicing and extensive problem-solving
• Oversee customer due diligence operations which may include proper initiation and accuracy of loan documentation process and implementation of treasury products, adhering to all policy and regulatory requirements
• Complete all required assessments, exercises, training, and affirmations in accordance with Bank Policies and Audit requirements
• Make decisions and resolve issues for operations of the business relationship team to meet objectives
• Oversee a compliance monitoring program and evaluate the results, ensuring achievement of a satisfactory rating on all audits, working with business management to resolve issues, and address deficiencies identified, if any
• Interpret and develop policies and procedures to implement compliance and to resolve issues.
• Complete required assessments, training, and affirmations in accordance with bank policies and audit requirements
• Collaborate and influence all levels of professionals including other relationship associates and the Managers
• Guide the customers where required and be one point of contact for their issues, queries, resolution and remediation as well as consultant where needed
• Manage allocation of corporates and deliver on expected results
• Business Relationship experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• In-depth understanding of CIB products
• This role shares in managing a moderate-large portfolio of accounts within the CIB Coverage teams that support the Corporate Banking and Financial Institutions Groups of CIB.
• Acts as the customers' main point of contact for operational questions. Independently and proactively handles customer issues and problems.
• Monitors overdrafts and other funds movement activity in a customer-focused manner, understanding risk and securing necessary approvals.
• Confirms additional source of funds and partners with office management in decision making process.
• Coordinates activities and solves problems with various operations center, internal bank departments and outside vendors.
• Manages "owning the customer experience" approach and effectively executes on all standard protocols regarding interactions with customers.
• Independently and/or collaboratively with relationship manager and/or other treasury management office sales staff, conducts customer courtesy calls, both by phone and in-person, for the purposes of relationship building and client support.
• Serves as a key partner with treasury management in managing the customer experience during treasury management implementations and beyond for all net new customers and new product servicing.
• Partners with the customer service team where needed to resolve issues and provides status updates on implementations. Helps with customer onboarding, due diligence as well as any other associated risk management matters where required. May serve as a subject matter expert for the office. Partners with customer service manager to complete line of business operational projects as necessary.
• Be accountable for a complex portfolio of customers
• Oversee a portfolio of accounts
• Identify opportunity for process improvements within the portfolio
• Review and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolio
• Verify compliance and report identified issues for resolution
• Make decisions on complex customer issues
• Partner with managers to resolve issues and provides status updates on implementations
• Develop expertise in the policies, procedures, and compliance requirements
• Handle complex customer issues which include escalation and resolution
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements