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Senior Atlassian JIRA Consultant

AT Wells Fargo
Wells Fargo

Senior Atlassian JIRA Consultant

Bonifacio Global City, Philippines

The primary purpose of this position is to implement, customize and maintain Atlassian Jira Service Desk with the responsibility of:

  • Understand and follow process/guidelines in performing maintenance operations
  • Monitor ticketing systems for task assignments and provide on-time feedback/updates.
  • Effectively communicate all issues/challenges
  • Perform day-to-day site management operations (including, but not limited to: create site and setup site according to templates, security group creation, maintaining security group membership, create/setup/configure list/library/pages and any other site content components)
  • Perform necessary development based on Work-Breakdown
  • Perform site transition or migration tasks as defined in requests
  • Assist in gathering information and perform site usage analysis to support audit/reviews
  • Lead, coach and support the team members in operation and development.
Required Qualifications

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  • 6+ years of experience in one or a combination of the following: Atlassian Products such as Agile Jira, Jira ServiceDesk, Web reporting and/or analytics
  • 2 - 3years of client-side programming
  • 1+ years of Leadership Experience
  • 5+ years of Production Support Experience and Consultation
Desired Qualifications
  • Must possess an in depth understanding and hands on capabilities Atlassian Jira ServiceDesk Development and support
  • Atlassian Jira ServiceDesk administrative tasks, design and upgrade for the future Atlassian Jira ServiceDesk capabilities, as well as being accustomed to working in a team environment in a large structured environment
  • Experience with ReactJS or AngularJS is a plus
  • Strong experience in JavaScript, HTML/DHTML, CSS, XML, and XSL etc. to write customized solutions
  • Strong technical writing skills, strong oral communication skills, the ability to work well under direction and with others
  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills
  • Outstanding problem solving and decision-making skills
  • BS in computer science or equivalent experience
Other Desired Qualifications
  • Experience with project management, business analytics and agile methodology.
  • Experience in SharePoint PowerApp and Power Automate development.
Posting End Date:
27 Feb 2025
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Client-provided location(s): Taguig, Metro Manila, Philippines
Job ID: WellsFargo-R-420120
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • FSA
    • HSA
    • Mental Health Benefits
    • Short-Term Disability
    • Long-Term Disability
  • Parental Benefits

    • Adoption Assistance Program
    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Return-to-Work Program
  • Work Flexibility

    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Stock Purchase Program
  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Associate or Rotational Training Program
    • Promote From Within
    • Mentor Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program
    • Unconscious Bias Training

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